Receptionist
£13.23 per hourFull-time
Job description
Attend to all enquiries and requests for assistance from patients and other visitors both by telephone and at reception area.
Responsibilities
- To ensure that enquiries from patients are efficiently and courteously handled Ensure the surgery premises are kept tidy and to provide administrative support to all members of the practice team.
- Book appointments, ensuring all appropriate information is checked and recorded in accordance with practice protocols.
- Record messages and requests for home visits accurately in accordance with practice protocols.
- Registration of new patients in accordance with practice protocol.
- Arrange ambulance transport and other social services in accordance with protocols and instructions.
- Ensure reception and waiting areas are kept neat and tidy at all times and ready for use by incoming colleagues, together with any information about unresolved or urgent matters.
- Process incoming and outgoing mail and correspondence in accordance with practice protocol.
- Action requests for prescriptions in accordance with practice protocol, ensuring such requests are appropriate and timely.
- Ensure telephone system is operational at the beginning of each day and the answering machine is checked at the end of each day.
- Ensure consulting rooms are checked and ventilated at the end of each session and left tidy and secure.
- Understand and comply with all aspects of computer housekeeping, including cleaning routine and back-up system.
- Enter data on computer, maintain, update and monitor computerised patient database, in accordance with protocols.
- Photocopying, scanning, filing and other administrative and clerical duties as required.
Skills and Qualifications
Essential Skills
- The ability to work in an organised manner to a high degree of accuracy.
- Well spoken and articulate with excellent communication skills and telephone manner.
Further Information
Monday 1.30 - 6.00pm Tuesday 8.30am-1.30pm Wednesday 8.30am-1.30pm Thursday 1.30pm-6.00pm Friday 8.30am - 1.30pm
Vacancy posted 6 days ago
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