Assistant Manager

****Assistant Manager****

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a  Assistant Manager  who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a  Assistant Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

The Assistant Manager plays a key role in supporting the General Manager in delivering high-quality food services. This role involves overseeing daily operations, managing staff, ensuring customer satisfaction, and maintaining compliance with food safety and financial targets.

Key Responsibilities:

1. Operational Management:

• Assist in the day-to-day operations of the catering service, ensuring smooth delivery of food and beverage services.

• Supervise kitchen and front-of-house staff, ensuring efficient workflow.

• Implement and maintain service standards in line with client expectations and company policies.

• Monitor stock levels, place orders, and oversee inventory control.

2. Customer Service & Client Relations:

• Act as a key point of contact, addressing concerns and ensuring high levels of customer satisfaction.

• Handle customer feedback and resolve issues promptly and professionally.

• Assist in organising and managing events or special catering requests as per contract requirements.

3. Staff Management & Training:

• Support the recruitment, training, and development of team members.

• Conduct team briefings and ensure staff adhere to service standards and policies.

• Assist in staff scheduling and shift planning to optimise efficiency.

4. Financial & Budget Control:

• Assist in managing budgets, cost controls, and financial reporting.

• Monitor sales, profitability, and wastage to ensure financial efficiency.

• Support the General Manager in pricing, invoicing, and meeting revenue targets.

5. Compliance & Health & Safety:

• Ensure all health and safety, food hygiene, and legal requirements are strictly followed.

• Maintain accurate records for audits and inspections.

• Implement risk assessments and promote a safe working environment.

Qualifications

• Previous experience in contract catering or food service management.

• Strong leadership and team management skills.

• Excellent customer service and communication abilities.

• Knowledge of food safety regulations and health & safety standards.

• Ability to manage budgets, control costs, and monitor financial performance.

• Strong problem-solving and organisational skills.

• Proficiency in using Microsoft Office, including Word, Excel, Outlook, and PowerPoint, with the ability to efficiently manage documents, data, and communication tools.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.