Digital Product Owner - Digital Fitness

Technical Product Owner – Digital Fitness

Barbican, London | Hybrid Working | Fixed-Term Contract till end of 2027 | Full-Time
Competitive salary available, depending on experience
37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes, we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

We are looking for an experienced and highly capable Technical Product Owner to play a leading role in the replatforming of Nuffield Health's gym membership technology.

We are moving to a new Membership Management System (MMS), launching a new member-facing app, introducing a Unique Customer Identifier (UCI) to unify member records across channels, and delivering personalised onboarding, workout journeys and Salesforce-led member communications. This is far more than a like-for-like migration. It is an opportunity to give members a simpler, more connected and more personal experience, while making our systems more reliable, secure and efficient to run.

You will be accountable for turning the technical vision and programme OKRs into a clear technical roadmap, a prioritised backlog and well-defined integrations. You will work closely with the data, security, design, operations, clubs and our delivery partners to make sure the platform is built right, integrated properly and ready to launch safely.

As our Technical Product Owner, you will:

• Translate the programme's strategic objectives and OKRs into technical product outcomes, roadmap priorities and delivery goals across the Membership Management System, Unique Customer Identification platform and Salesforce.
• Own and continuously refine the technical backlog, prioritising by member value, OKR contribution, risk, effort and technical debt.
• Work effectively with strategic delivery partners and suppliers, setting clear expectations and ensuring that Nuffield Health receives measurable value from its investments.
• Own the data migration and cutover approach for member records, working with data, operations and compliance teams to protect data quality and avoid disruption to members and clubs.
• Set clear release-readiness criteria and quality thresholds, including test coverage, defect tolerance, rollback plans and monitoring, and make timely go/no-go recommendations.
• Facilitate sprint planning, refinement and reviews with internal and partner teams, keeping the focus on outcomes rather than output volume.
• Build trusted senior stakeholder relationships, explaining technical risks and options in plain language and challenging constructively where needed.

Experience and attributes:

• Significant experience as a Technical Product Owner, Technical Product Manager , or equivalent role on complex, high-volume customer-facing platforms.
• Good understanding of API-led integration, event-driven architecture, identity and customer data (including identity resolution and master data concepts) and cloud-based platforms.
• Experience with membership, subscription, booking or payments platforms. Experience in fitness, leisure or healthcare is a bonus.
• Experience of data migration or major platform replacement, including cutover planning and risk management.
• Demonstrable ability to balance revenue-driving features with vulnerability management, maintenance and technical debt reduction.
• Familiarity with Agile methods (Scrum or Kanban) and with tools such as Jira and Confluence.
• Proven ability to manage suppliers and hold partners to account for quality and delivery.
• Excellent communicator who can engage and influence people at all levels, from engineers to senior leaders.
• An interest and excitement about AI and how it can improve the way we work.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.

#CentralSupport