Principle Infrastructure Engineer - Telephony | North West Ambulance Service NHS Trust

Principle Infrastructure Engineer – Telephony

Providing effective support, maintenance and development to NWAS Telephone Systems (both in and out of office hours), NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time.

As a part of the Trusts infrastructure team, you will be the senior authority on the NWAS telecommunications environment, responsible for the maintenance and management of both the existing telecommunications solutions and future developments.

You will be considered the Subject Matter Expert for the telephony system with ideally at least 10 years maintaining, supporting and deploying Contact Centres. The Trust will offer training on its specific systems. You will use your highly developed technical knowledge and experience to drive the continual improvement of telephony services to the trust. You will be the ultimate escalation for all Trust telephony issues, providing advice and guidance to both the ICT Senior Management Team and other Infrastructure engineers.

The post holder will work with industry leaders and experts to maintain telecommunications systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future proofing design and maintaining awareness of technology developments and the strategic direction of the trust. You will be expected to participate in National meetings regarding the future of the Ambulance service Telephony system.

You will ensure that the Telecommunications design incorporates resilience, reliability and sustainability. You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution.

Regular travel in your own vehicle may be required across the North West and occasionally nationally (subject to Agenda for Change terms and conditions). We regret we cannot offer sponsorship. This position will require attending site four times a week as such a full driving license is a requirement. You will also be placed after a suitable period onto the Trusts On-Call Rota. Interview will be in person at one of our main sites within the North West.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

This advert closes on Monday 22 Jun 2026