Patient Lifecycle Executive

About Get A Drip

Get A Drip is one of the UK's leading preventative health and longevity businesses, trusted by around 190,000 people across our clinics, pharmacy and digital platform. Founded in 2017, we offer IV therapy, advanced blood testing, weight management (including GLP-1 support) and a fast-growing telemedicine service, all built around a simple principle: test, treat, retest.

We are now developing a fully integrated longevity platform combining diagnostics, treatments and AI-driven insights, and we are moving fast. If you want real scope to grow and make an impact, this is the place to do it.

About the role

We're hiring a small team of Patient Lifecycle Executives to own the commercial side of the patient journey, from enquiry to booking, first visit to repeat visit, and at-risk patient to loyal one, across our clinics and digital health platform. These are not back-office roles. You will be on the phone every day, working in CRM and reporting tools, and using AI to move faster than a team three times your size. You will own specific numbers and be measured on them. Service excellence is the foundation. Conversion, retention and revenue are the outcomes.

Key Responsibilities

• Convert inbound enquiries into booked appointments across phone, email, web chat and social channels
• Own the journey from first contact through to confirmed appointment for both clinic and digital services
• Monitor engagement data daily to identify patients showing early warning signs of disengagement
• Recommend relevant services based on patient profile and support new launches/promotions with outbound activity
• Handle inbound queries, rescheduling, cancellations and waitlists across our 6 owned clinics
• Lead complaint resolution including refunds, through to genuine patient satisfaction

Requirements

Essential

• Experience in a customer-facing, conversion or retention role within a start-up, scale-up or high-growth business
• Proven track record using Zendesk or a comparable customer service platform
• Comfortable on the phone daily, inbound and outbound, with confidence closing
• Excellent organisation, multitasking and written communication skills
• Active user of AI tools in day-to-day work

Desirable

• Background in healthcare, wellness, fitness, hospitality or premium consumer sectors
• Sales experience
• Experience with subscription business models and lifecycle marketing
• Familiarity with Zenoti, Klaviyo or similar booking and CRM platforms
• Genuine interest in preventative health, longevity and wellness

What We Offer

• Salary: £27,500 - £32,500 depending on experience OTE up to £35,000.
• Get A Drip Staff training credit to spend on drips and boosters, up to the value of £2,760 per annum.
• 22 days per annum, which rises by one additional day per full completed year of service up to a maximum of 30 days plus 8 bank holiday days.
• Auto-enrolment pension scheme.
• Exclusive perks via Perkbox.

Get A Drip is moving from start‑up to scale‑up, and we’re looking for people who want to be part of that journey. We’re disrupting the way preventative healthcare is delivered, building, improving and evolving constantly and we want team members who are energised by growth, change, positive impact and possibility.

Working here isn’t for everyone, and that’s okay. You’ll thrive with us if you enjoy:

• A fast‑moving environment where priorities evolve as we grow
• Taking initiative and solving problems without waiting for instruction
• Building and improving processes, systems and ways of working
• Wearing different hats and stepping outside your job description when needed
• Owning your work and being accountable for outcomes
• Comfortable with being challenged  and with challenging back
• Collaborating closely with a small, committed team
• Learning continuously as we introduce new tools, systems and ideas

And you may not enjoy it if you prefer:

• Predictable routines
• Clear, unchanging structures
• A narrow, fixed job description
• Slow decision‑making
• A highly established corporate environment

If you’re excited by growth, pace and possibility — and you want to help people live healthier for longer — we’d love to hear from you.