Operational Support Officer AO
Location: The Law Courts, Civic Centre, Crewe, Cheshire, CW1 2DP
Pay Rate: £13.25 per hour (AWR from Day One)
Hours: Monday to Friday, 9:00am to 5:00pm
Working Pattern: Fully office-based
Clearance Required: Enhanced DBS - To be provided by Brookstreet
About the Role
We are currently recruiting for an Operational Support Officer to join The Law Courts in Crewe. This is a varied and rewarding role combining administrative responsibilities with court usher duties, supporting the day-to-day operation of the court and ensuring court users receive a professional and efficient service.
The successful candidate will work closely with the judiciary, court staff, legal professionals and members of the public, helping to support hearings and maintain the smooth running of court proceedings.
Key Responsibilities
As an Operational Support Officer, you will:
- Welcome and assist court users, including judges, jurors, solicitors, barristers, police officers, witnesses and members of the public.
- Call parties into court hearings and ensure proceedings run smoothly and efficiently.
- Provide information relating to court hearings and proceedings.
- Escort court users around the court building when required.
- Administer oaths and affirmations.
- Keep court users informed of hearing times, courtroom changes and delays.
- Prepare courtrooms, hearing rooms and meeting rooms for daily use.
- Support hearings conducted both in person and via video link.
- Assist with the organisation and administration of hearings, tribunals and trials.
- Collect and distribute court files, papers and bundles to the judiciary and court staff.
- Produce court documents and standard correspondence.
- Create and update records on internal systems.
- Complete data entry, filing, printing and general administrative duties.
- Process incoming and outgoing post.
- Support clerking activities within Civil and Family Courts, tribunals and hearings.
- Respond to general enquiries from court users and provide excellent customer service.
- Support colleagues and contribute to the effective running of the court.
Essential Skills and Experience
We are looking for candidates who can demonstrate:
- Strong communication and interpersonal skills.
- Excellent customer service skills and the ability to deal professionally with a diverse range of people.
- Good organisational skills and the ability to manage competing priorities.
- High levels of accuracy and attention to detail.
- Strong administrative skills and experience of handling documentation.
- Confidence using IT systems and Microsoft Office applications.
- The ability to work independently and as part of a team.
- A professional, adaptable and resilient approach to work.
What We Offer
- A rewarding opportunity to support the delivery of justice within a busy court environment.
- Full training and ongoing support.
- A varied role combining customer service, administration and operational support.
- Potential for assignment extension.
Additional Information
- Interviews will be conducted via Microsoft Teams.
- Ongoing training will be provided throughout the assignment.
- Reasonable pre-booked annual leave may be accommodated.
- No travel is required for training.
- No workplace restrictions have been identified.
- Due to the nature of the role, candidates must successfully complete an Enhanced DBS check
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Vacancy posted 1 day ago
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