MacMillan Cancer Support and Information Services Manager

Job summary
We are seeking an experienced, compassionate and motivated professional to lead our Macmillan Information and Support Centre.

This is an exciting opportunity to play a key role in ensuring that people affected by cancer have access to high-quality, timely and appropriate information and support. The successful candidate will lead the delivery and ongoing development of the Macmillan Information and Support Service across Mersey and West Lancashire Teaching Hospitals.

Proposed interview date, Thursday 17th September, 2026

Main duties of the job
The post holder will:

• Lead and manage the Macmillan Cancer Information and Support Centre, ensuring a high-quality, patient-centred service
• Provide specialist information, practical advice and emotional support to patients, carers and healthcare professionals
• Work collaboratively with MDTs, external agencies and community organisations to improve patient access to support services
• Develop and promote the service through effective engagement, outreach and marketing activities
• Drive service improvement, ensuring alignment with national cancer policy and local priorities
• Manage staff and volunteers within the service, including recruitment, training and supervision
• Monitor service performance, including audit, data collection, reporting and service evaluation
• Contribute to training, education and professional development across the organisation

About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.The key responsibilities include:

• Operational management of the Macmillan Information and Support Centre
• Provision of specialist cancer information and emotional support
• Service development, audit and quality improvement
• Workforce leadership including management of staff and volunteers
• Financial and resource management within the service
• Partnership working across the Trust and with external stakeholders
• Delivery of training and education

Person Specification
Our Values
Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications
Essential

• Registered Nurse / Allied Healthcare Professional/Social Worker
• Degree in relevant subject or equivalent experience
• Evidence of continuing professional development
• Master's degree level education

Desirable

• Post-registration qualification in cancer care or oncology
• Teaching and assessing qualification
• Counselling qualification

Knowledge & Experience
Essential

• Significant post registration experience in cancer care or related field.
• 2 years management experience or equivalent experience
• Participation in service development and implementation of change
• Experience of working with people diagnosed with life limiting conditions.

Desirable

• Experience of teaching and assessing in a clinical area
• Audit experience
• Experience of recruiting and managing volunteers

Skills
Essential

• Excellent communication and interpersonal skills
• Strong commitment to openness, honesty and inclusiveness
• Ability to work under pressure and remain calm in stressful situations
• Clear understanding of quality assurance issues surrounding patient information
• Ability to influence and overcome resistance through the application of advanced communication skills
• Data analysis
• Excellent written report skills
• Excellent IT skills
• Ability to manage own workload and work autonomously
• Knowledge of professional and NHS issues and policy relating to specialist area
• Ability to present information to professional and patient groups
• Ability to develop effective working relationships with colleagues across the wider health and social care setting
• Ability to participate and undertake audit and research

Other
Essential

• Ability to work flexibly
• Ability to travel between sites.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).