Customer Service Apprenticeship - Westminster

Summary

See-Woo are looking for a new Customer Service Apprentice. You will be studying toward your Customer Service Practitioner apprenticeship L2.

Wage

£23,132.20 a year

Training course

Customer service practitioner (level 2)

Hours

5 Days Per Week Shifts on a Rota Basis (Ranging Between Monday to Saturday 9am - 7pm Sunday 11am - 5pm).

35 hours a week

Start date

Tuesday 6 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting opportunity to gain valuable hands-on experience in a busy retail environment while working towards a Level 2 Customer Service Practitioner Apprenticeship with Babington.

You will work alongside an experienced team, developing your customer service, communication, retail and organisational skills. You will gain practical experience supporting customers, operating tills, replenishing stock and helping to maintain a welcoming and well-presented store.

As a Customer Service Apprentice, your responsibilities will include:

• Welcoming customers and providing friendly, helpful and professional service.
• Responding to customer questions and helping customers find products around the store.
• Developing your knowledge of the products available and providing appropriate guidance to customers.
• Operating tills and processing customer purchases accurately using cash and card payment systems.
• Supporting customers with queries and complaints, escalating more complex issues to your supervisor or manager.
• Replenishing stock and ensuring shelves are well presented and appropriately labelled.
• Checking product dates and supporting good stock rotation.
• Assisting with stock counts and maintaining accurate stock levels.
• Helping to keep the shop floor, tills and customer areas clean, tidy and welcoming.
• Following company procedures relating to Health & Safety and Food Hygiene.
• Working positively with colleagues to provide a high standard of customer service.
• Taking part in training, coaching and development activities throughout the apprenticeship.
• Completing your required off-the-job training and apprenticeship work during paid working hours.

Where you'll work

18 Lisle Street
London
London
London
WC2H 7BE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship. 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative Skills
• Customer Care Skills
• Initative
• IT Skills
• Organisational Skills
• Teamworking
• Communication Skills

Other requirements

The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.