Senior Director of Operations, Medical Communications

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description
Join us as a Director Operations – And lead our medical information operations team to develop and implement strategic initiatives, ensure compliance with regulatory standards, manage the dissemination of accurate medical information, and collaborate with healthcare professionals to advance our organizational goals.

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

What You'll Do

• Lead the division and cultivate a supportive, motivating and collaborative work environment and builds an effective and productive team focused on overall corporate objectives.
• Ensure projects are properly resourced, managed, and executed and develop verifiable project goals for Associate Directors.
• Oversee and/or coordinate new project implementation. Work closely with client contact(s) during project implementation and develops working rapport.
• Maintain a working client relationship with open lines of communication for the life of the project.
• Work closely with Business Development in the areas of proposals/contracts, client presentations, and maintains client relationships.
• Oversee salary administration, performance management, conflict resolution, recruiting and mentoring for Associate Directors and other direct reports.
• Ensure quality objectives are met and oversees audit preparedness, appropriate response to internal and external audits, addressing and correcting audit findings; responding to client feedback; and development of and compliance with SOP's.
• Manage overall budget activity for divisional areas(s) to ensure profitability: review billable hour reports for divisional area(s), tracks projects' success in achieving financial targets; determine the resource needs and ensures correct revenue forecast.
• Drive a culture of immediate action and proactive escalation

Education and Experience
Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 12+ years).
Strong leadership skills include 5+ years of management responsibility.
Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

Required Knowledge, Skills, Abilities

• Directs through lower management levels. Has responsibility for managing a function that includes multiple related departments. In some instances, they may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees. May manage employees across multiple regions.
• Work is performed in an office environment with exposure to electrical office equipment
• Constant interaction with clients/associates required
• Must pay constant attention to detail-visual, mental
• Must be able to multi-task constantly
• Long, varied hours required occasionally
• Daily exposure to high pressure, intense concentration
• Occasional drives to site locations, frequent travels both domestic and international

Physical Requirements / Work Environment

• Frequently stationary for 6-8 hours per day
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
• Moderate mobility required
• Occasional crouching, stooping, bending and twisting of upper body and neck
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf
• Ability to communicate complex information and ideas so others will understand, with the ability to listen to and understand information and ideas presented through spoken words and sentences
• Frequently interacts with others, relates sensitive information to diverse groups both internally & externally
• Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task
• Regular and consistent attendance

Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You'll work in an environment where collaboration and development are part of the everyday experience – and where your contributions truly make a difference.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.