Payment Operations Analyst

Join us as a Payment Operations Analyst

• We’ll look to you to deliver successful outcomes for your customers by ensuring total accuracy in reconciliation activities
• You’ll be liaising with customers, other financial institutions and key stakeholders in order to resolve missing payment queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries

What you'll do

As a Payment Operations Analyst, you’ll be completing reconciliations efficiently within our SLA's. You will oversee the end-to-end reconciliation and settlement of all scheme and internal ledgers, ensuring total accuracy while proactively resolving complex payment discrepancies.

Your day-to-day will include:

• Being responsible for the daily reconciliation & settlement of our payment schemes (FPS, BACS, MasterCard, Cash & International Payments)
• Resolving redirected payments, missing payments and general payment related queries
• Completing daily and monthly regulatory finance reporting

The skills you'll need

We're looking for someone with reconciliation experience who can provide an excellent customer service experience to our customers and colleagues. Alongside a strong background in payments, you'll need a good understanding of scheme guidelines. You’ll also have the ability to take ownership of investigations and work as part of a team.

You’ll also demonstrate:

• Experience in a reconciliation or payment operations role
• Excellent communication skills, and a good standard of written English
• Attention to detail
• The ability to work on your own initiative and on multiple items simultaneously