ICT Support Technician

Job Details:

• Pay: £40,000 per annum (pro rata)
• Hours of Work: Full-time, 07:00–16:00, on-site Monday to Wednesday with up to two days on call from home
• Duration: Contract (3 Months FTC)
• Benefits: Generous benefits package, WFH flexibility 

Job Role: As an ICT Support Technician, you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. The ICT Support Technician will handle 1st and 2nd line issues, ensuring systems operate efficiently across software, hardware, and network environments. You will troubleshoot incidents, manage user accounts, support onboarding and offboarding processes, and assist with ICT projects. This ICT Support Technician role also involves monitoring security, liaising with third-party providers, and delivering user support and guidance where needed.

Essential Skills, Experience, or Qualifications:

• Proven experience in 1st and 2nd line support as an ICT Support Technician
• Experience troubleshooting hardware, software, and network issues in a corporate or multi-site environment
• Strong knowledge of Windows OS, Microsoft 365, and business systems
• Experience managing user accounts, permissions, and profiles
• Familiarity with helpdesk/ticketing systems

Advantageous Skills, Experience, or Qualifications

• Relevant ICT qualification such as CompTIA A+, Microsoft certification, or equivalent experience beneficial for an ICT Support Technician

Commutable From: Porthmadog, Blaenau Ffestiniog, Harlech, Barmouth, Caernarfon, Bangor, Anglesey, Dolgellau, Gwynedd

Similar Job Titles: IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician

For further information about this ICT Support Technician role and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.