Relief Security Officer - Sunderland

Purpose of the Role

To support the Savills inhouse security teams with bespoke cover. Supporting inhouse sites within your region with holiday/sickness/additional duty cover as and when required.

The purpose of the Relief Security Officer role is to support the core security teams with the day to day running of the inhouse security provisions across multiple sites and environments.

You will follow the Savills AI’s, SOPs as well as complying with local instruction on each site you are based. Bespoke training will be provided for each site that falls under your remit.

You will ensure that exemplary standards of Security are met when on duty. You will also provide a high level of customer service.

You will be responsible for supporting/maintaining the security posture of the site during your shift. This will include but not be limited to, physical security patrols, customer interaction, incident response, CCTV monitoring.

You will be responsible to operate/support with the CCTV systems in compliance of GDPR and our company policies and procedures.

You will be expected to deliver/support with the proactive monitoring of the CCTV systems where applicable, to ensure security of the site you are working in line with the security strategy.

During any incidents, you may be required to gather evidence, using either CCTV or in-person investigating, these investigation notes may be used by the police or the business so must be accurate and legible

You will need to have excellent observation skills with a good eye for detail with an ability to analyse data and be confident in making decisions and giving direction to affect a satisfactory resolution to incidents.

You will be working across multiple sites so must be flexible and willing to work across various sites and environments.

Key Responsibilities (This is not an exhaustive list)

· To attend pre scheduled shifts at the assigned location

· To work as part of the site security team, or to be the lone security operative if a lone working site

· To readily interact with all visitors / tenants within the building(s)/facility, delivering a best in class customer focused service.

· Carry out regular patrols as detailed in the security assignment instructions

· Proactive reporting

· Ensuring compliance with company procedures, site specific procedures, and industry standards

· Responding to security incidents in a timely manner

· Being professional, pleasant, friendly, courteous and helpful whilst carrying out your duties

· To maintain professional appearance with company issued uniform

· To ensure that the location you are working remains a safe environment for staff/tenants/visitors and the Savills team alike

· Ensuring all incidents are managed in accordance with the company handbook, site policies and company policies

· Liaising with the security lead (appointed person), proactively reacting to incidents and ensuring that colleagues are fully briefed and supported

· To deal effectively and efficiently with any emergencies, such as but not limited to, evacuations, fire & ASB

· Diligent management and maintenance of site records via DOB or local facility method.

· To work as part of a control room team and undertake day to day CCTV monitoring of the site, as well as supporting the security services out with the control room

· To have an understanding of Fire & intruder systems, front end only (training will be provided at each site)

· Monitoring and reporting any equipment faults in a timely manner and in line with the SOPs of the site you are working

· Being conversant with the operational functions of the CCTV system, Access control system at the site you are working (training provided)

· Assist and support the security lead, site management with any reasonable or practical requirement

· Undertaking of any other reasonable duties at the site management or area manager's requirement to meet the needs of the business

Skills, Knowledge and Experience

Qualifications and experience:

Essential:

· Good English written and verbal communication skills

· Flexibility and willingness to travel between sites and undertake training at each site

· High level of integrity

· 5-year checkable employment record

· Valid and Active SIA Licensed – Door Supervisor, Security Guarding & CCTV

· First Aid Qualified

· Proactive Approach

Desirable:

· Front line security experience

Working Hours - Zero hour contract – rota will be provided in advance to cover various shift patterns including days/nights/weekends

Sites located in Sunderland and surrounding areas

Salary - £12.86 per hour

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Please see our Benefits Booklet for more information.