Retail Assistant / Key Holder

The Chopova Lowena Clubhouse opened this September in East London as the brand’s first physical retail shop, at the heart of its growing D2C retail strategy.  We are currently looking for an experienced, highly organised Retail Assistant to join the team, supporting retail store sales, operations, and logistics.  

The Retail Assistant will act as the primary key holder and play a crucial role in daily opening and closing procedures, ensuring store security, driving sales performance, maintaining high visual merchandising standards, and delivering exceptional customer service.  As a passionate brand ambassador enthusiastic about the products, craftsmanship, and creative world-building of Chopova Lowena, the Retail Assistant will ensure the brand’s distinctive ethos carries through into the retail environment and Clubhouse Events. 

This is a 31-hour-a-week role: Thu, Fri, Sat 10:30–7:30, Sun 11:30–5:30.

Key Responsibilities of the Retail Assistant:

• Drive sales in-store and support retail sales initiatives to meet sales targets by upselling products, promoting the Clubhouse Merchandise, and cross-selling related products through styling suggestions and outfit building to grow order volumes and in-store conversion. 
• Track daily sales performance, number of transactions, and order volumes; provide a daily sales report to wider management.  
• Deliver exceptional customer service, greeting customers on arrival, assisting with finding products and correct sizing. 
• Deliver a personal shopping experience and take private appointments for custom orders at the customisable Carabiner skirt bar. 
• Lead daily store opening and closing procedures, including alarm system management, POS register set-up, and secure locking of the premises. 
• Monitor floor activity and track customer count in-store. 
• Safeguard inventory and ensure regular stock takes are carried out. 
• Support the team with stock deliveries, unpacking, logging, tagging and pricing new stock, ensuring product is correctly hung and put away in the stock room. 
• Maintain a tidy and organised stock room and shop floor at all times. 
• Proactively replenish stock throughout the day. 
• Ensure the Clubhouse visual merchandising standards are executed to a high level of attention to detail, including rack styling, folded product neatly on shelves, steaming product where applicable, and correct hanger spacing. 
• Adapt brand stories to the retail setting - be informed on seasonal collection themes and inspiration to inform the customer on seasonal product narratives. 
• Support the team with packing online Shopify customer orders, answering customer email queries and online returns. 
• Support the team across Clubhouse events, set-up, content shoots and styling.

What Chopova Lowena is looking for:

• At least 1 year's experience in retail sales and customer service
• Team player who is kind, considerate and personable, with a positive and proactive attitude to support a small team. 
• Excellent communication skills towards customers and team members.  
• Proactive approach to problem-solving  
• Experience with Shopify and Shopify POS systems
• Experience working within a luxury fashion retail shop floor setting is a plus.

Chopova Lowena Benefits:

• Company uniform allowance
• Holiday allowance
• Enrollment in companies pension scheme
• Product training
• The opportunity to grow within the brand. 

Application

Apply with a CV and a cover letter outlining your suitability and interest.