Administration Assistant Apprentice (Level 2)

Summary

Ascendis is looking for an enthusiastic Administration Assistant Apprentice who is keen to kick-start their career, to join their friendly team in Wilmslow

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Administration assistant (level 2)

Hours

Monday to Friday from 9:00am to 5:00pm

37 hours 30 minutes a week

Start date

Monday 28 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Responsibilities:

• Answering incoming telephone calls promptly and professionally, taking messages and directing calls to the appropriate team member
• Dealing with incoming and outgoing post, including franking, sorting, and loading mail into the relevant staff folders
• Greeting clients and visitors in a friendly and professional manner
• Making refreshments for clients, visitors, and staff as required
• Keeping the office, reception area, and kitchen clean, tidy, and presentable at all times
• Filing, scanning, and photocopying documents accurately and in a timely manner
• Supporting the team with basic data entry and maintaining client records
• Assisting with the preparation and distribution of client correspondence
• Ordering and monitoring stationery and office supplies
• Providing general administrative support to accountants and managers as needed

Company Benefits:

• 25 days holiday plus bank holidays
• Extra holiday day for your birthday
• Staff events
• Welcoming new office environment in the centre of Wilmslow
  

Where you'll work

First Floor East Wing
Sandfield House Kings Court
Wilmslow
SK9 5AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAMAR LIMITED

Training course

Administration assistant (level 2)

What you'll learn

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Administration Assistant Level 2 Apprenticeship standard

Requirements

Essential qualifications

GCSE in:

5 x including English and maths (grade 9-4/A*-C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working