Multi-Site Clinical Operations Manager (Healthcare Services)

Job Locations: Campsfield House IRC, Langford Lane, Kidlington, Oxfordshire OX5 1RE; DRPA Secure, Building 20 Tempest, Manston Holding Centre, Manston Road, Ramsgate, Kent CT12 5BS; Oakhill STC, Chalgrove Fld, Milton Keynes MK5 6FU

About Us
DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:

• C ompassionate care that is trauma informed and supportive
• A ssurance that care is evidence-based and demonstrates high-quality outcomes for our patients
• R espectful of peoples cultural and religious beliefs
• E mpowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing

Job Summary
The Multi-Site Clinical Operations Manager will be responsible for managing a range of clinical services, ensuring operational excellence, compliance with CQC standards, and driving continuous improvement across all service areas. This role requires strong leadership skills to motivate teams and deliver high-quality healthcare services in secure environments.

Key Responsibilities

• Lead operational performance across multiple healthcare services.
• Ensure compliance with CQC standards, governance and quality requirements.
• Provide leadership for recruitment, performance management and workforce development.
• Manage quality, incidents, complaints, audits and risk management.
• Build effective relationships with commissioners and key stakeholders.
• Support service planning, business continuity and continuous improvement.
• Develop policies, performance reports and service development plans.
• Provide on-call operational support where required.

Qualifications
Essential

• Registered healthcare professional (NMC/GMC/HCPC)
• Management qualification or equivalent experience
• Full clean UK driving licence

Desirable

• Master's degree in healthcare or management
• CQC Registered Manager
• Project Management qualification (e.g., PRINCE2)

Experience, Skills & Knowledge
Essential

• Operational management experience
• Experience managing CQC-regulated services
• Staff management and leadership experience
• Understanding of clinical and corporate governance
• Knowledge of regulatory frameworks
• Staff management processes
• Quality and risk management
• Leadership and communication skills
• Conflict resolution abilities
• Team management
• Report writing and presentation
• IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks

Desirable

• Master's degree in healthcare or management
• CQC Registered Manager
• Project Management qualification (e.g., PRINCE2)
• Experience in secure healthcare environments
• Leading geographically dispersed teams
• Managing through complex change
• GP alliance/Federation experience
• Knowledge of local system structures
• Proficient use of SystemOne
• Workforce development strategies
• Strategic planning
• Change management
• Negotiation and influencing
• Cross-organisational working

Personal Attributes

• Embodies organizational values
• Highly motivated
• Attention to detail
• Flexible and responsive
• Professional integrity
• Innovation and creativity
• Political awareness
• Continuous improvement mindset

General Information
The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

• Pension salary scheme available
• Employee Assistance Programme (EAP): confidential 24/7 support
• Access to perks at work

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.

Email CV to: View email address on meeveem.com
Shortlisted candidates will be asked for RTW, DBS/CTC consent and references.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.