Concierge
£13.24 per hourFull-time
Job description
The Concierge will attend to a variety of guest service requests, including booking tickets, confirming flight times, managing in-house room requests, and handling telephone inquiries in specific areas. As part of the Front of House department, the role serves as the face of the hotel, with a focus on getting to know returning guests and their individual needs to ensure a personalized experience. Please see employer website for full job details & person specification.
Responsibilities
- Handle guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times, and inform management of any complaints.
- Be the first point of contact for all guest needs, from arrival to departure, ensuring smooth interactions that create a memorable and enjoyable stay.
- Carry guest luggage to and from bedrooms, ensuring interactions comply with AA standards and delivering an exceptional guest experience.
- Offer assistance confidently should any issue arise, ensuring guests' comfort and satisfaction.
- Actively engage with guests and build rapport, particularly with returning guests, to provide tailored service based on their individual preferences.
Skills and Qualifications
Essential Skills
- Front Office or reception experience.
- Have a full UK driving licence for a minimum of two years.
Desirable Skills
- Experience working within a five-star setting.
- Experience and confident in driving a range of high-end automatic and manual vehicles.
Vacancy posted 2 days ago
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