Audiology Clerical Assistant

Job summary
An exciting opportunity has arisen at North Cheshire and Mersey NHS Foundation Trust for a well-motivated Clerical Assistant.

The duties are quite varied: taking telephone calls, greeting patients at Reception, booking appointments, inputting data into the Audiology patient management system and performing simple hearing aid repairs.

The post holder will be based at Warrington Hospital. We are looking for a strong team player, with excellent communication and organisational skills. Experience of working within an NHS/Clinical environment and an understanding of Audiology, in assessing and treating hearing loss is desirable. Please refer to the Person Specification, for our exact requirements.

Please feel free to get in touch for an informal chat, or to arrange a visit to the department

Main duties of the job

• Provide a full reception service for Audiology patients, (including welfare of ambulance patients), attending clinics.
• Maintain a professional front-of-house service for all visitors to the department.
• Responsibility for the arranging of appointments for the whole Audiology department, either by: telephone request, at Audiology reception or by written medical personnel request.
• Clerical duties associated with clinic organisation, including: photocopying, filing and faxing.
• Maintenance of stationery stock and assists with general Audiology stock control.
• Organise and action the distribution of hearing aid batteries to community GP practices and clinics. Keeping written record of batteries sent.
• Organise postal repairs, with prompt return to patients and keeping written record.
• Sort incoming post and distribute to Audiology staff.
• Receive and deal with patient enquiries, ensuring that they are handled sensitively and promptly.
• To undertake any other appropriate duties, as may be delegated from time to time by the office manager.
• Prepare and collate patient notes and ear moulds required by Audiologists undertaking clinics.

Clinical

• Basic repair/replacement of patient's hearing aids.

About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation

Our mission is to be exceptional for our patients, our communities and each other

Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn

Our approach to healthcare is founded on our four core values:

Kind - we are caring, supporting and respectful to everyone

Open - we are honest, transparent and open to new ways of working

Fair - we listen, value our differences and are inclusive to all

One team - we work well together and with our communities

We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.

We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.

Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application

Job responsibilities
To provide reception services and undertake a range of administrative and clerical duties, associated with Audiology clinics. The role involves handling information which is confidential and therefore the post holder must maintain strict confidentiality at all times. The post also involves assisting with basic hearing aid repairs and issuing batteries to patients.

FULL JOB DESCRIPTION ATTACHED

Person Specification
Experience of working within NHS environment
Essential

• Patient-facing desirable

Computer literacy
Essential

• Conversant in using Microsoft products, e.g. Word, Outlook

Communication skills
Essential

• Able to evidence considerations especially with hard of hearing patients

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.