Operations Manager

What You Can Expect

Shift Pattern: Monday to Friday, 08:30 - 16:30

Warehouse Management

• Establish and maintain a safe working environment for all employees, contractors and visitors and any other person required to attend site.

• Ensure warehouse housekeeping is maintained to 5S standards and audit scores maintained.

• Ensure Risk Assessments, Safe Systems of work and Standard Operating Procedures are maintained and updated accordingly.

• To ensure that the most cost-effective methods of operations are used whilst achieving the level of service to our customers.

• Ensure that the Rhenus warehouse is adequately staffed to manage all areas to meet the customers SLA’s and KPI’s.

• Ensure that site stockholding and operational work areas are created to maximise the site capacity.

• Maintaining accuracy and integrity of Inventory both systematically and physically.

• Manage relevant stocktakes and audits within the agreed deadlines.

• Accountable for ensuring any new initiatives, new customers or projects are implemented and the expected deliverables are achieved.

• Monitoring and controlling assets within the relevant site.

• Support and implement continuous improvement programs throughout the operations.

• Development of colleagues to ensure the continued performance and growth of the business.

• Ensure employee communications are maintained including but not limited to; team briefs conducted to all teams across all shift patterns & appropriate interactions with direct reports.

• Drive high levels of employee engagement.

KPI’s

• Target Zero lost time accidents.

• Reporting on incidents, accidents and near misses relating to Health & Safety.

• Operational costs delivered to budget.

• Quality and Service metrics delivered to customer and business standards as defined by the business.

• Employee engagement rating delivered to required standards as defined by the business.

• Ensure that time sheets are up to date.

• Completion of daily reports.

• Labour statistics

Support Services

• To monitor all on site contracts & support services to ensure they provide a high-quality service in cost effective manner and within agreed budgets.

• Ensuring effective maintenance and housekeeping of the Rhenus site to ensure the site is capable of supporting the service requirements of the customer.

• To ensure an effective security operation is in place that manages risk to employees and prevents loss.

• Ensure the health and safety, welfare at work of your colleagues.

• Manage and conduct work activities in such a way as to prevent any improper conduct or behaviour likely to endanger employees.

• The maintenance of good employee relations with an effective workforce throughout the site with the support of HR function.

• Working in partnership with the IT department to provide the resources to function within the operations.

KPI’s

• Site Security is maintained.

• Accidents and incidents managed to prevent risk and injury to all persons attending site.

• ER KPIs.

• Absence Management.

• Maintenance requests for site completed.

Creating the Best Team

• Manage and lead the operational team ensuring that they have the relevant skill sets, resources and support needed to deliver in their role and achieve the site objectives.

• Lead the operational team in a manner that is consistent with the culture and core values of the business.

• Train and develop colleagues to ensure that they are equipped to perform their role effectively and in accordance with company operating procedures.

• Support with the ongoing development for colleagues and operational management with the assistance of HR training function.

• To meet & improve on agreed quality standards through effective and efficient utilisation of labour and MHE equipment.

• Ensure appropriate probationary reviews and personal performances reviews (PPR’s) are conducted within the agreed deadlines set by the business.

• Set team objectives & targets that are aligned to the business plan.

• Support and implement the site engagement plans.

• Assist and develop with employees listening groups.

• Identify develop and retain talent within the business.

• The ability to manage change throughout the business.

KPI’s

• Employees survey results

• PPR completion

• Engagement Plans Listening / Focus groups

• Training and development strategy

Management and Leadership Qualities

The business operates in a very dynamic manner; therefore you must be able to clearly communicate, and influence as required, be used to working proactively often on your own, be results orientated and focused on innovation and improvements.

The following leadership skills will be required to effectively drive forward the company and the role of Operations Manager:

• Ability to think strategically

• Customer focussed.

• Ability to develop others

• Commercial Acumen

• Learning agility

• Ability to influence

• Performance Management

• Employee Engagement and relationship management

• Drive results and deliver in a timely manner

• People Orientated

• Change Management

What You Bring

Skills and Qualifications

• GSCE Maths and English grade B or above or equivalent.

• Logistics / Warehouse Management Qualifications Level 4 or above.

• Full driving Licence.

• IT skills, including Advanced Microsoft / Excel.

• The ability to work under pressure to tight deadlines.

• Experience of implementing processes.

• Ability to work in a fast-paced people environment.

• Great communicator.

• Positive attitude & drive results.

• Teamwork and Information Management.

• Process improvement, innovation

• CI & 5S

• 2 years’ experience in an Operations Manager role within Distribution / Logistics.

• Outstanding verbal and written communication skills.

• Warehouse Management Systems

• Aware of Health & Safety legislation.

• Project working group/Project Management.

• Exposure to implementing new systems.

• Proactive approach to own continuous development.

• Experience of new customer implementations & start-ups.