1st Line Technical Support Apprentice

About The Role

Love technology? Enjoy solving problems? Ready to turn that interest into an IT career?

If you’re the person friends and family turn to when their laptop isn’t behaving, their Wi-Fi has stopped working or they can’t figure out what’s gone wrong, this could be the opportunity that turns your interest in technology into a career.

We’re looking for a 1st Line Technical Support Apprentice to join our IT team at Community Integrated Care.

This is a fantastic opportunity to learn on the job, gain hands-on IT experience and develop your technical skills, while supporting colleagues across one of the UK’s largest and most successful social care charities.

You don’t need years of IT experience. What matters to us is your enthusiasm for technology, willingness to learn and genuine desire to help people.

This is a 21 month fixed term contract role with attendance at our head office in Widnes daily so our ideal candidate will be based within an hours commute of Widnes.

The apprenticeship will be managed through Riverside College.

What is The Deal for you?

• Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder 
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

About You

As part of our IT Helpdesk team, you’ll be one of the first people our colleagues contact when they need technical support.

No two days are likely to be exactly the same. You could be helping someone access a system, troubleshooting a hardware or software problem, setting up equipment for a new colleague or learning how to resolve a completely new technical issue.

With support from experienced colleagues, you’ll:

• Be a first point of contact for IT questions and technical issues
• Help colleagues resolve problems with computers, software, mobile devices and other equipment
• Log, manage and update support tickets through our IT Helpdesk
• Learn how to troubleshoot problems and find practical solutions
• Set up and configure new IT equipment
• Support the creation of user profiles across Active Directory, Microsoft 365 and other business applications
• Maintain accurate records of IT equipment and assets
• Provide friendly, professional advice to colleagues who have different levels of confidence with technology
• Escalate more complex technical problems to our 2nd Line Technical Support Specialists
• Work with external technical support providers when issues need specialist assistance
• Help us review IT information and identify recurring issues or trends

Most importantly, you'll be learning and developing throughout your apprenticeship, building the technical knowledge and practical experience that can help you establish a successful career in IT.

Working for Us

What we’re looking for:

  We’re not expecting you to arrive as an IT expert.  We’re looking for someone who is curious about technology, loves learning and gets satisfaction from solving problems and helping people.

  You’ll ideally have:

•  4 GCSEs, including Maths and English at grades A-C / 9-4*
•   A genuine interest in IT and technology
•   Basic knowledge of Windows, Microsoft 365 and common computer applications
•   A basic understanding of computer hardware, software and peripheral devices
•   Good communication skills and the confidence to speak to people with different levels of technical knowledge
•   A logical approach to solving problems
•   Good organisation and time-management skills
•   The ability to listen, ask questions and understand what someone needs
•   A willingness to follow processes and learn from more experienced colleagues

If you’ve heard of ITIL or IT Service Desks, that’s great, but we’re much more interested in your potential and enthusiasm to develop.

The kind of person who’ll thrive here

You’ll be someone who is friendly, patient and helpful, particularly when supporting colleagues who might not feel as confident with technology as you do.

You won’t be afraid to ask questions or admit when you don’t know something. In fact, we’ll encourage you to do exactly that.

We’re looking for someone who is:

  Curious. Reliable. Customer-focused. A problem solver. Eager to learn.

If that sounds like you, we’d love to hear from you.

Start building your career in IT

An apprenticeship is about more than getting a qualification. It’s about gaining real-world experience and developing skills you can build a career around.

At Community Integrated Care, you’ll be supporting technology that helps our colleagues deliver vital services to people across the country, meaning the skills you develop will have a real purpose behind them.

Ready to turn your interest in technology into your first IT career opportunity? Apply today.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: