Support Services Assistant - Hotel Services

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NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Are you looking for a rewarding role where you can make a real difference behind the scenes of patient care? As a Support Services Assistant within NHS Greater Glasgow and Clyde, you will play a vital role in ensuring our healthcare environments remain clean, safe, welcoming and efficient for patients, visitors and staff. Working across a range of integrated services, you will contribute to the smooth day-to-day running of our facilities through cleaning, catering, portering and support activities. This is an excellent opportunity to join Scotland's largest NHS organisation, where teamwork, inclusion and delivering the highest standards of service are at the heart of everything we do. If you take pride in providing excellent service and enjoy working as part of a supportive team, we would love to hear from you.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Eastwood Health Centre
• Monday to Friday, 15:30 to 20:00
• Permanent, part-time
• Please note the salary is Pro Rata for part-time hours

Key responsibilities:

• Carry out cleaning duties to maintain high standards of cleanliness and hygiene across healthcare environments
• Support catering services including meal preparation, meal distribution, dishwashing and food temperature monitoring
• Assist with patient personal clothing services including sorting, washing and preparing garments for return
• Undertake porter and messenger duties including transporting patients, mail, equipment and essential supplies
• Safely operate a range of cleaning, catering, laundry and portering equipment following required procedures
• Report faults, complete departmental records and follow work schedules as instructed
• Adhere to all health and safety policies, infection control procedures and quality standards while delivering excellent customer service

Knowledge, training, qualifications and/or experience required to do the job:

• A positive attitude and commitment to delivering high quality support services within a healthcare environment
• Willingness to undertake training in cleaning, catering, laundry and portering duties as required
• Knowledge of health and safety practices or the ability to learn and apply them effectively
• Understanding of infection prevention and control procedures or willingness to complete training
• Ability to work as part of a team and communicate effectively with patients, visitors and colleagues
• Ability to follow procedures, manage workloads and work to set schedules and timescales
• Basic Food Hygiene certification and relevant driving licence for driving duties are advantageous, although training can be provided where appropriate

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Pawel Procner, View email address on apply.jobs.scot.nhs.uk, Assistant Integrated Services Manager, Integrated Services (Catering/Domestic)

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.