Apprenticeship - People Support Level 3

Summary

The HR Apprentice role is a developmental position within the newly formed HR Operations Team. On completion of this apprenticeship, you will obtain a CIPD Level 3 qualification. 

This role is 100% On-Site for initial first 6 months

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Wage

Competitive

Competitive wage offered

Training course

HR support (level 3)

Hours

During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study with New Durham College. The working hours are Flexible across Monday to Friday with in core office hours.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an enthusiastic Apprentice to join our team specialising in Human Resources for our HR Operations Team in Darlington. During your placement with us, you will learn how a major global organisation operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

In this role, you will make an impact in the following ways: 

• Provide support to employees in assembly, technical, engineering, and specialist support roles
• Work across multiple Terms and Conditions of employment in Darlington, Leeds, and Cumbernauld
• Assist in employee relations activities across all sites
• Execute projects aimed at process improvement
• Deliver comprehensive administrative support to the HR function
• Collaborate effectively within a diverse and dynamic team environment

To be successful in this role you will need the following: 

• 2 GCSE’s 5/B in math’s & English. 3 other GCSE’s subjects at 9-5/A*-C are essential
• 3 A Levels A-C is desirable but not essential (Psychology, business or law is desirable but not essential)
• Must have been a UK resident/citizen for 3 years or above
• Ability to be proactive and seek solutions to problems while manage time effectively prioritize tasks
• Proficient in the use of Microsoft Excel, PowerPoint and Word to a good standard
• A self-starter who is motivated to use your own initiative and has Good attention to detail

Why Cummins:

• As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment
• Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry

Where you'll work

Centenary House
Yarm Road
Darlington
DL1 4BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW COLLEGE DURHAM

Training course

HR support (level 3)

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• 3 other subjects (grade C/4 or above)
• Maths & English (grade 5/B or above)

Desirable qualifications

A Level in:

3 subjects (Psychology, business or law desirable) (grade C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience