Education Student Advisor (Mandarin Speaking)-London based

Salary: £32,000-£42,000

Location: London, with hybrid working available

Website:

About us

At Blue Education, our unwavering mission is to empower students on their journey to academic excellence and personal growth, guiding them toward the realisation of their dreams to attend the world's most prestigious universities.

We recognise the unique challenges that international students face, from mastering complex subjects to adapting to new cultures and educational systems. Our commitment is to provide comprehensive, personalised, and culturally sensitive tutoring services that foster confidence, competence, and global-mindedness.

Our core values drive our mission:

Excellence: We uphold the highest standards of academic rigour and teaching excellence, helping students achieve their full potential and stand out in competitive admissions processes.

Diversity and Inclusivity: We embrace and celebrate the rich tapestry of cultures and backgrounds that international students bring, fostering an inclusive environment where every student feels valued and supported.

Individualised Approach: We understand that every student is unique, and we tailor our tutoring to their specific needs and goals, nurturing their strengths and addressing their challenges.

Global Perspective: We instil a global perspective in our students, preparing them not only for academic success but also for a life enriched by cross-cultural understanding and collaboration.

Continuous Learning: We are committed to the continuous development of our tutors and the evolution of our teaching methods to stay at the forefront of educational excellence.

At Blue Education, we are not just tutors; we are mentors, advocates, and partners in your educational journey. Our ultimate goal is to see our students thrive academically, gain admission to the world's top universities, and go on to make meaningful contributions to society.

"Together, we'll turn dreams into achievements, one student at a time."

The Role

The Student Advisor is responsible for ensuring the best student experience at Blue Education. This person will be a key point of contact for our students, parents, and tutors, working as a coordinator and liaison to support our students’ goals and ensure we are delivering high client satisfaction.

Responsibilities

• Manage courses, schedules and student progress

• Collaborate with tutors, parents and students to track study progress, results, as well as teaching quality and feedback

• Build relationships both internally and externally to maintain trust and collaboration

• Effectively communicate feedback to students, parents and internal teams

• Cultivate a strong relationship with existing clients, delivering a high level of customer service

• Business acumen across achieving targets of retention, renewals and customer satisfaction.

• Manage complaints and suggestions in a timely and effective manner

Qualifications And Competencies

• Bachelor’s degree or higher (Education, TESOL, or English majors preferred).

• Excellent written and verbal communication in English.

• Job experience in customer service, hospitality, account management, or transferable roles in the education sector.

• Native/Fluent Mandarin with strong oral and written English proficiency.

• Passionate about education and student development.

• Strong interpersonal skills to engage internal and external stakeholders.

• Highly organized, detail-oriented, and adaptable to fast-paced startup environments.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

If you are passionate about helping talented young people achieve their potential, we encourage you to apply for this exciting opportunity today!