Customer Service Adviser

Overview

As a Customer Services Advisor, you will be the first point of contact for students, providing excellent customer service and ensuring the smooth day-to-day operation of our accommodation. You will handle student queries, assist with administrative tasks, and contribute to maintaining a positive living environment.

This role is full time permanent, working 5 days out of 7, Monday to Sunday.

Key Responsibilities :

Customer Service & Resident Support

• Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
• Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
• Assist with student move-ins and move-outs, including check-in/check-out processes and room inspections.
• Support students with accommodation-related issues, escalating any concerns as necessary.
• Organise and participate in community events to enhance the student experience.

Administration & Operations

Ensure accuracy & integrity of all data processed within our Accommodation Management System (‘AMS’)

• Process bookings, tenancy agreements, rental payments, bank receipts/payments,
• Assist with handling maintenance requests and liaise with the maintenance team to ensure timely resolution.
• Conduct regular building inspections and report any issues.
• Ensure compliance with health & safety regulations and company policies.

General Duties

Assist in ensuring the site is always clean, safe, and welcoming.

• Handle lost property, parcel management, and general site organisation.
• Support marketing and promotional activities as required.
• Perform any other duties as reasonably required by management.

Key Skills & Experience

Previous experience in a customer service or administrative role (preferably within property management, hospitality, or student accommodation).

• Good level of both maths and English.
• Strong communication skills and a friendly, approachable manner.
• Ability to handle queries efficiently and remain calm under pressure.
• Good organisational skills with attention to detail.
• Proficient in Microsoft Office and comfortable using CRM systems.
• A team player with a proactive attitude

Standard hours of work are between 8am-8pm (Monday to Sunday, on rotating shifts)

Desirable

• Experience working in student accommodation or property management.
• Knowledge of tenancy agreements and property regulations.

Benefits

• EAP
• 25 Days Holidays Plus Bank Holidays
• Discount Platform
• Company Pension