Operations Manger - Reliability (Framework Growth)

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.  We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our  MEICA and capital maintenance team. Our Mechanical, Electrical, Instrumentation, Control & Automation (MEICA) experts offer a one-stop solution, including ongoing operation and maintenance services. 

Want to be a part of it?

What will you be doing? 

We're seeking an experienced Operations Manager to drive the growth of our High Voltage (HV), EV Charging and Gas Distribution Network (GDN) services across the Energy and Water sectors.

This senior leadership role combines business development, operational management and strategic account growth. You'll be responsible for expanding existing and newly awarded frameworks, strengthening client relationships, identifying market opportunities and converting pipeline into sustainable revenue growth. While retaining accountability for operational performance, your primary focus will be business growth, framework expansion, service development and people leadership.

What you'll be doing

• Lead the growth of HV, EV Charging and GDN services across key frameworks and markets.
• Develop and deliver business growth strategies across regulated utilities, power and infrastructure sectors.
• Identify and convert opportunities in reliability maintenance, asset management, capital maintenance and specialist electrical services.
• Build strong client, stakeholder and framework partner relationships.
• Lead strategic work-winning activities, including client engagement, solution development and bid support.
• Collaborate across the wider business to maximise growth and cross-selling opportunities.
• Provide leadership to operational teams, developing capability, succession plans and a high-performance culture.
• Ensure resources, systems and delivery models support sustainable growth and operational excellence.
• Monitor market trends and framework performance to identify emerging opportunities.
• Champion safety, compliance, quality and customer excellence across all activities.

Success will be measured through revenue growth, framework expansion, opportunity conversion, operational performance, client retention and people development.

What You'll Bring

• Do you have senior leadership experience within the utilities, power, engineering, or infrastructure sectors, with a proven track record of delivering revenue growth, expanding frameworks, securing new business opportunities, and implementing business growth strategies?
• Have you successfully led work-winning activities, client engagement, and strategic bids, while developing strong client relationships that drive repeat business and framework growth?
• Do you possess strong commercial acumen, including experience managing revenue, margins, pricing, risk, and overall business performance, alongside a solid understanding of HV infrastructure, EV charging, GDN, asset management, reliability maintenance, capital maintenance services, and framework environments?
• Are you experienced in leading multidisciplinary operational and commercial teams, driving organisational change, continuous improvement, governance, accountability, and cultural development, with the ability to coach high-performing teams and influence senior stakeholders and decision-makers at all levels?

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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