Operational Service Assistant - IPOCH | Mid Cheshire Hospitals NHS Foundation Trust

The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Community Teams employed by the Trust. The post holder will be expected to organise their own workload and co-ordinate their activities, in conjunction with and supervised by the Community Coordinator, to ensure that an efficient service is provided.

The post holder will be capable of the full administrative function within the team and will act as a flexible resource to support the Community Service teams across the CCICP footprint to ensure continuity of services. The post holder will have direct contact with service users, carers, the general public or other external stakeholders, as well as internaland external clinical and non-clinical colleagues. It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive of other colleagues within the team.

Provide comprehensive administrative support to the Community Teams including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population. This may include processing and monitoring patient flow or waiting times, liaising with clinical staff to ensure timely and efficient patient care.

Support the Community Coordinator to liaise with a range of internal and external services and teams including clinical and non-clinical staff regarding referrals, appointments, patient records and multi-disciplinary meetings.

Make, receive and respond to a variety of enquiries, using appropriate communication and judgement skills to resolve enquiries personally where possible, or escalate to relevant team members and colleagues, ensuring each enquiry is addressed with the necessary level of urgency.

Build and maintain constructive relationships with internal and external stakeholders, in order to improve the effectiveness and efficiency of services for patients and to support signposting to other services where appropriate.

Understand when it is relevant and appropriate to provide and receive information to and from parents/carers/advocates on behalf of the patient, in accordance with the Trust’s policies and guidelines.

Carry out any additional duties and responsibilities as appropriate and delegated by the Community Coordinator or other Senior Manager.

Join Central Cheshire Integrated Care Partnership, a thriving NHS Community Services Provider

Central Cheshire Integrated Care Partnership (CCICP) delivers high-quality NHS community services across Cheshire. We are a forward-thinking, dynamic organisation dedicated to continuous improvement and outstanding patient care. Collaboration is at the heart of what we do, working closely with our community partners to shape the future of healthcare.

We are ambitious in our vision to become an ‘Outstanding’ provider of community services, and we are committed to supporting our colleagues’ professional development.

Our organisation is growing rapidly—over the past eight years, our workforce has expanded from 350 to over 1,000 staff, and our services have increased from 25 to 49, with our contract value doubling in the process.

As part of Mid Cheshire Hospitals NHS Foundation Trust, CCICP offers the benefits of both a supportive local team and the wider opportunities of a leading NHS provider.

Now is an exciting time to join us. With plans underway for the newLeighton Hospital in Crewe, we are at the forefront of innovation in healthcare. This cutting-edge hospital will be the most digitally advanced in the country, shaping the future of patient care and driving transformation across the region as part of theHealthier Futuresprogramme.

Join us and be part of a forward-looking, compassionate, and ambitious organisation where your career can thrive.

Provide comprehensive administrative support to the Community Teams and associated Clinical Services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population. This may include processing and monitoring patient flow or waiting times, liaising with clinical staff to ensure timely and efficient patient care.

Support the Community Coordinator to liaise with a range of internal and external services and teams including clinical and non-clinical staff regarding referrals, appointments, patient records and multi-disciplinary meetings.

Make, receive and respond to a variety of enquiries, using appropriate communication and judgement skills to resolve enquiries personally where possible, or escalate to relevant team members and colleagues, ensuring each enquiry is addressed with the necessary level of urgency.

Build and maintain constructive relationships with internal and external stakeholders, in order to improve the effectiveness and efficiency of services for patients and to support signposting to other services where appropriate.

Understand when it is relevant and appropriate to provide and receive information to and from parents/carers/advocates on behalf of the patient, in accordance with the Trust’s policies and guidelines.

Adopt a flexible and supportive role, working effectively within the administration team by assisting with workload and providing cross cover for other administration staff when required, and to be flexible regarding working hours to meet the needs of the service.

Support the Community Teams with audits, reports and other measurement activity, including managing databases, obtaining information, and presenting the results.

Support the Community Teams in the efficient and effective use of resources, e.g. equipment, supplies and materials.

Carry out any additional duties and responsibilities as appropriate and delegated by the Community Coordinator or other Senior Manager.

This advert closes on Wednesday 3 Jun 2026