Team Leader - Extra Care Housing

Job Summary:
As Team Leader at Rosaire Court and Gardens scheme you will be responsible for managing the day-to-day service provision of health and social care to service users living within Extra Care Housing. You will primarily be based at Rosaire Court and Gardens, however, you may at times be required to support the other two extra care housing schemes (La Nouvelle Maraitaine and Le Grand Courtil).

Main responsibilities include to lead and supervise a team of unregistered care and support staff within an Extra Care Housing scheme and coordinate daily staffing, rotas, handovers and allocation of duties. Alongside the Senior Team Leader support staff with supervision, training, performance management and professional development.

Ensure tenants receive person-centred, respectful and responsive support that promotes independence and choice in their own homes through personalised and need based care plans. Monitor the quality and safety of care, identifying and escalating concerns appropriately. Work closely with tenants, families, social workers, health professionals and other agencies including the housing provider.

To work alongside the Senior Team Leader to contribute to service improvement, audits and quality assurance and act as a senior point of contact and provide leadership in the absence of them.

Responsibility for Patient/Service User Care

• To assess, develop, implement and evaluate care plans demonstrating high standards of evidence-based care.
• To work autonomously, recognising changes in patients'/service users' presentation which require intervention, knowing when to escalate to senior staff.
• To guide, advise and direct other staff in the delivery of programmes of care.
• To support patients/service users in undertaking activities of daily living within care plans
• To undertake the role of health promoter and educator for patients/service users and their support networks.
• To report all accidents and incidents as per policy and participate in risk management and Quality and Safety processes e.g SWARM.
• To be accountable for ensuring that safeguards are in place for patients/service users and escalate any safety, safeguarding or risk concerns following the appropriate processes.

Communication

• To build a therapeutic relationship with patients/service users and their support network, communicating with them in a way that respects their views and cognitive function.
• To use a wide range of communication skills that can be adapted to meet the needs of complex and challenging situations.
• To establish effective working relations with all members of the multi-disciplinary team, clearing relaying condition related information in a timely and effective manner.
• Communicates to patients/service users and relatives compassionately, in a confidential and sensitive professional manner.
• To acknowledge and respect language and cultural differences of patients/service users, their support networks and colleagues.
• To provide clear, concise, and accurate electronic and paper records of the care given in accordance with agreed policy and standards.

Leadership

• To act as a professional role model for junior staff, promoting high standards of practice and strong professional values.
• To take charge of the ward or service area as required.
• To contribute to team success and excellent standards of care by challenging others constructively, upholding HSCs CARE Values.
• To advocate on behalf of patients and service users
• To take accountability and reflect on own decisions and actions using available support networks.

Planning and Organisation

• To organise own workload and tasks and that of others, demonstrating the ability to recognise changing priorities and adjusting plans accordingly.
• To coordinate and delegate activities to junior colleagues within agreed systems of working, considering required skill mix and staffing levels, in accordance with patient/service user need.

Policy and Service Development

• To positively engage with service developments and propose changes to policies and procedures.
• To ensure that junior staff members are aware of relevant policies, procedures and guidelines.

Partnership Working

• To demonstrate an understanding of and apply the principles of the CARE Values.
• To contribute to effective team working through communicating with others in a constructive way offering support and assistance and making suggestions for the improvement of care delivery.
• To attend and participate in team meetings.
• To actively work collaboratively as part of a multi-disciplinary team with a range of professionals from other service areas who may be participating in the care of a patient/service user.

Responsibility for Physical and Financial Resources

• To ensure that public funds are used responsibly and appropriately.
• To have an awareness of cost implications and assist in the management of resources within the service area e.g equipment and supplies.
• To ensure the safe and responsible use of equipment.
• To handle valuables in accordance with agreed policies and procedures.

Professional Development

• To take responsibility for maintaining own professional development and revalidation requirements, ensuring completion of training in accordance with the Statutory, Mandatory and Essential to Role Training Policy.
• To participate in supervisory one-to-one meetings and HSCs Values Based Appraisal process, developing plans to meet personal and organisational objectives.
• To demonstrate the ability to develop new knowledge and skills, applying this to practice and sharing with colleagues as appropriate.
• To participate in the induction, orientation and development of new staff, agency workers, students and any voluntary workers.
• To actively contribute to an effective learning environment and to supervise and assess pre and post registration students in accordance with University and HSC requirements.

Research Development and Audit

• To actively participate in HSC quality improvement initiatives and audits to improve patient and service user safety and care.
• To keep up to date with evidence-based practice and current trends.

Analysis and Data Management

• To understand Key Performance Indicators and trends within own service area and contribute to service development.

Qualifications
Essential

• Minimum Qualification:
• Registered Health or Social Care Professional (e.g. Registered Nurse with the NMC, Social Worker with SWE registration, Occupational Therapist with HCPC registration etc)

Desirable

• Key Criteria:
• Ability to demonstrate an understanding of HSCs CARE Values.
• Ability to plan and prioritise own workload and that of others.
• Good communication skills, both written and verbal, with the ability to deal with complex and challenging situations in a calm and diplomatic manner.
• The ability to work autonomously and also as part of a multi-disciplinary team.
• The ability to supervise and support junior unregistered care and support staff.
• Experience in a community, social care or residential/nursing home setting.
• Punctual and reliable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).