Spa Receptionist (part-time) - W Edinburgh

Please note that this role is offered on a part-time basis, for 16 hours across two days per week. Weekend availability is essential., Reporting to the Spa Manager at W Edinburgh, as Spa Receptionist you will play an integral role in ensuring all our guests feel pampered and relaxed during their time with us. You are the warm welcome and fond farewell for all guests. We are looking for someone who is passionate about what they do, loves to learn new skills, and will be an excellent brand ambassador! As Spa Receptionist, key aspects of your role will include:

• Managing the reservations system by scheduling services for clients and large groups using spa reservation systems.
• Confirm/Amend upcoming scheduled treatments.
• Update the reservations/cancellations list throughout the day, inform providers of lastminute changes, and resolve scheduling issues as needed by working with supervisor/manager.
• Check in guests for appointments, provide general spa orientation to guests upon arrival
• Be highly knowledgeable about all products and treatments offered Maintain the highest standards of cleanliness throughout the Spa
• Work well as a team with your fellow therapists and the wider hotel team to ensure our guests receive slick service throughout their stay
  Passion for their role
• A keen interest in continuous learning and development
• Sophisticated communication skills Previous experience working in five-star, luxury hotels and spas is preferrable
• A positive mindset
• A genuine passion for working in hospitality In return for your hard work, we give you
  W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12- storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture. Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space. If this sounds like the perfect place for you, apply to be part of our Spa Receptionist today! At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• World class training and development, including leadership development Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops