Medical Administrator

Job purpose: THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.

We expect a high level of interest and we may close the advert earlier than is stated.

Have you recently left school?

Are you interested in a customer service-focused Administration role to start your career?

Do you want to earn money while you learn on the job and work towards a Level 6 Business and Administration SVQ?

A busy, large and supportive Medical Practice in Dunfermline is looking to appoint an enthusiastic and motivated Modern Apprentice in a Medical Administrator role.

Please note this opportunity is for a Modern Apprenticeship on an initial 14 month contract but the Practice would be open to offering a permanent role for the right candidate on completion of the Apprenticeship.

This job will involve reception duties and the provision of general support to the wider team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required and liaising with staff and external agencies.

Responsibilities include:

Processing requests for appointments and prescription requests

Answering incoming phone calls, transferring calls and supporting with caller requests appropriately

Effectively signposting patients to the relevant healthcare professional depending on their request

Making contact with and responding to requests from patients, team members and external agencies

Administration of patient records to ensure accuracy

Inputting data into the patient’s healthcare records as necessary

Ensuring patient information is saved securely and that confidentiality is always maintained

Managing all queries as necessary in an efficient manner

Carrying out system searches as requested

Maintaining a clean, tidy, effective working area at all times

Monitoring and maintaining the reception area and notice boards

Supporting all clinical staff with general tasks as requested

Monitoring of stationery supplies

Contribute ideas and suggestions to the smooth running of the reception and administrative functions

What will I learn? Along with the duties in your role, you will undertake a Level 6 SVQ in Business and Administration and will be supported throughout.

You will have the opportunity to learn about different aspects of a medical administrator role and about the importance of confidentiality.

You will learn how to communicate with team members, patients and external partners to provide a high level of customer service.

What qualifications or qualities are required? The most important thing is that you are motivated, keen to learn and good at communicating with a range of people. You need to be confident to respond to challenges and patient queries.

National 5 qualification in English is essential

National 5s in Mathematics and Business and Administration are desirable but not essential

Good communication and interpersonal skills are extremely important

Previous customer service experience is desirable but not essential

Enthusiasm and a 'can do' attitude is key- you should be willing to learn and work hard

Ability to work well as part of a team

Time management is key- you will be part of a busy GP Practice team and will have to manage your time between your duties and your SVQ work

Ability to maintain confidentiality when working with sensitive information

If you think you are the right person for this challenging and rewarding role, we would love to hear from you!