Night Manager - London

Night Manager - LondonWaldorf Astoria London - Admiralty Arch is seeking a Night Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Caf Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days' holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here's what you'll do during a typical day:

As Night Manager, you will provide refined overnight leadership of the Front Office operation, ensuring the Night Team is impeccably prepared and informed to deliver a seamless, personalised guest journey from arrival through departure.

You are entrusted with shaping first and lasting impressions during the overnight period and must therefore perform the following responsibilities to the highest standards of luxury hospitality:

• Oversee the full Front Office operation overnight, maintaining exceptional service standards at all times
• Act as a primary point of contact for returning, regular, and VIP guests, delivering discreet and anticipatory service
• Execute Night Audit procedures with precision and accountability
• Maximise room occupancy while achieving optimal rates through refined up-selling of hotel services and experiences
• Ensure strict adherence to hotel credit policies, including the accurate handling of foreign currencies, cash and credit card transactions
• Deputise for the Hotel Manager and senior leadership during overnight hours, assuming full operational responsibility for the hotel
• Confidently manage, document, and resolve guest concerns, incidents, or emergencies with professionalism and composure
• Maintain expert knowledge of hotel offerings, pricing, policies, and the local destination to enhance guest experiences
• Enforce all security, safety, and emergency procedures, initiating appropriate actions when required
• Deliver a comprehensive and detailed handover to the Early Shift and Duty Management team
• Participate in required training initiatives and support the ongoing development of the Night Team
• Operate all Front Office systems and equipment in full compliance with established policies and procedures
• Conduct mid-year and annual performance appraisals, providing constructive feedback and leadership support
• Perform nightly Health and Safety checks and Night Walks, ensuring consistent awareness of hotel conditions and standards
• Provide cross-departmental support as operational needs require

What are we looking for?

Night Managers within Hilton brands consistently act in the best interest of our guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following attributes, skills, and values:

• Proven supervisory experience within Front Office operations in a luxury hotel environment
• High level of technological literacy and confidence operating hotel systems
• Exceptional leadership presence with strong interpersonal and communication skills
• A composed, accountable, and resilient approach to overnight operations
• A genuine passion for delivering flawless, personalised guest service
• Ability to perform calmly and decisively in a fast-paced, high-pressure environment
• Impeccable grooming standards aligned with luxury brand expectations
• Flexibility to adapt to varying operational demands
• Capacity to work independently while contributing effectively as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the luxury hotel environment in a similar role
• Previous experience with Front Office Management Systems
• Demonstrated experience handling cash and financial procedures

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work. Exact Location: London, United Kingdom