Business Administration Apprentice

Summary

To support existing daily office duties, assist colleagues both within the office and our field engineers via email and telephone, assist customers, maintain and upload files, records, and generally help improve administrative processes in branch and therefore across the organisation.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Paid on a monthly basis on 10th of month for working previous month

Training course

Business administrator (level 3)

Hours

Mon-Fri 0830 - 1700.

40 hours a week

Start date

Thursday 7 January 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Apprentices are supported through their apprenticeship and industry qualifications alongside practical, on-the-job training with experienced engineers. As their knowledge, competence and experience develop, there are opportunities to progress into roles such as Lift Engineer, Advanced Engineer, Senior Engineer and, in time, specialist roles such as Technician, Tester, Regional Field Trainer or operational and management positions. For us, an apprenticeship is not simply about completing a qualification. We want to give people the skills, experience and support they need to build a long-term career within the lift industry and the wider andwis Group. Safety, quality and doing the job properly are at the heart of what we do. Apprentices become part of an experienced engineering team where they can learn from others, develop their technical knowledge and gradually take on greater responsibility as their competence grows. Q1 Have you carried out any customer communications in the past i.e. email exchanges or telephone conversations Q2. We currently have ten colleagues in the branch, have you been part of a team?

Where you'll work

Suite 6, Brearley House, 278 Lymington Road
Highcliffe
Christchurch
Dorset
BH23 5ET

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE BOURNEMOUTH AND POOLE COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administration Apprenticeship Standard BPC Grow for Apprentices Personal Development Programme 1 day a week at B&P College to complete their Business Administration course.

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Organisation skills
• Patience
• Problem solving skills
• Team working