Office Assistant Apprenticeship

Summary

Earn while you learn through a recognised work-based qualification, gaining valuable skills, practical experience and professional development in a supportive environment while being in paid employment.

This is an excellent opportunity for someone looking to build a career in business, recruitment, or administration.

Wage

£27,097 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm. Office-based.

40 hours a week

Start date

Thursday 19 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the day-to-day administration of the business.
• Be part of a professional and welcoming front-of-house reception.
• Answer and direct incoming telephone calls and enquiries.
• Greet visitors and ensure a positive first impression of the organisation.
• Assist with recruitment administration and candidate communications.
• Support pre-employment compliance and onboarding processes.
• Organise and maintain electronic records.
• Schedule interviews, meetings and appointments.
• Assist with data entry.
• Work closely with different departments to provide administrative support.
• Gain hands-on experience while working towards a recognised qualification

Where you'll work

The Forge
Waggestaff Drive
Nuneaton
Warwickshire
CV10 9SL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACORN TRAINING LTD

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be delivered by an external training provider. You will attend regular learning and review sessions to support your progress through the qualification, alongside gaining practical experience and developing your skills through on-the-job training.

More training information

As this is a care company additional training will be given around Safeguarding, Data Protection and range of other industry based training.  

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

Disclosure and Barring Service (DBS) check.