About the Role
This role is perfect for someone who enjoys speaking with people, building rapport and helping customers understand their options. There is no cold calling , every customer you speak to has already shown interest in our services.
You’ll be the first point of contact for customers, providing friendly, professional support and transferring interested callers to our Sales Advisers. Your conversations directly contribute to successful sales, meaning your commission is in your hands .
Key Responsibilities
Answer inbound customer enquiries and understand their needs
Direct customers to the correct team and set clear expectations
Contact customers who have already submitted an enquiry
Introduce our comparison service and handle objections professionally
Transfer interested customers to Sales Advisers
Earn £20 - £50 commission per conversion rate
Deliver friendly, professional service on every call
Salary & Commission
£26,228 guaranteed basic with an annual salary review
Uncapped monthly commission with realistic OTE of £33,000+
Regular bonuses, incentives and recognition
Benefits
34 days annual leave (Inclusive of UK Statutory Bank Holidays) - (rising to 36 after 2 years)
Income Protection, Life Assurance & sick pay entitlement
Subsidised Private Health Insurance
Employer Pension Contributions
Enhanced Maternity & Paternity Leave
Annual Flu Jabs, Digital GP access and Wellbeing App
Training & Culture
Comprehensive in‑house training
Supportive, friendly and genuinely fun working environment
Career progression pathways into Sales, Customer Service, Policy Support Team - your development matters to us
You’ll work on a 6‑week rotating shift pattern, including a mix of shifts. Our opening hours are 8:00am to 8:00pm Monday to Friday, with 1 in 6 Saturdays from 9am–1pm.
What We're Looking For
Confident, friendly communicators
Motivated by earning potential and career growth
Positive team players
Willing to learn
Customer‑focused with strong communication and listening skills
Click ‘Apply’ today and become part of our success story.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
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