ISET UK- Business Accelerator Apprentice

ISET – UK FIRE & SECURITY DISTRIBUTION LTD

May 2022 marked the beginning of a new era within the Fire and Security industry, as two well known companies came together. Many of you will know Tony from UKFSD and Nick from ISET Solutions, who—bringing together over 50 years of combined experience across manufacturers, distributors, and installers—merged their respective distribution businesses to form ISET-UK. Now established as one of the leading distributor of fire, security, and specialist home automation products, ISET-UK is proudly based in the East Midlands and committed to delivering expertise, reliability, and outstanding customer support

UKFSD

UK Fire & Security Distribution Ltd was established in November 2015 by Tony Binch, who brings over 30 years of experience within the security sector, having previously worked with Gardiner Technology and later RISCO Group. From the outset, UKFSD has prioritised customer service, ensuring engineers receive the support, expertise, and solutions needed to achieve the best possible outcomes

ISET Solutions Limited

ISET Solutions Ltd was founded as an independently owned company in 2017 by Nick Booth after 9 successful years as a division of Whistler Technology Ltd. We have earned a reputation for providing a level of customer service and technical support that far exceeds others in the industry and forms the core commitment of our business. Along with our drive to identify the latest technology from home security and automation to smart buildings and bio tech for the corporate sector and beyond, it is clear we are not just another security distributor. Nick has over 24 years of experience working with various installers, manufacturers and distributors giving him a unique experience in every aspect of the security industry.

Job Description

You’ll play a key role in keeping the business running smoothly, working closely with the wider team and supporting day-to-day operations.

What you’ll be doing:

Initially assisting with warehouse/trade counter duties in order to build your knowledge of products/codes and company processes, with duties including:

• Picking and packing customer orders for courier and van route and ensuring they are booked out on the system correctly.

• Booking in stock orders and ensuring they are shelved neatly in the correct location and booked in correctly on the system.

• Serving customers on the trade counter and offering to make them a drink whilst they wait.

• General admin and housekeeping duties such as filing paperwork, shredding sensitive documents, emptying and loading the dishwasher, sweeping the warehouse floor, making drinks etc.

Progressing to office/sales support duties:

• Answering phone calls and assisting where possible.

• Assisting the sales team by making outbound phone calls to suppliers to check stock levels and price.

• Making outbound phone calls to customers to advise orders are ready.

• Processing customer quotations and orders using our online system.

Entry Requirements

• IT Literate

• Maths and English required

• Must be from the Nottingham area

• Customer Service experience desirable

• Candidate must be eager to learn and be confident

Training to be Provided

This is where you'll learn the skills that businesses actually run on.

Your apprenticeship training is delivered by Skills for Security, specialists in developing real workplace skills within the fire and security industry.

You’ll complete a Level 3 Business Administration apprenticeship, with training delivered remotely, twice a month - no travel, just focused learning that fits around your job.

What you’ll do as part of the programme:

• Learn how real businesses operate day to day

• Build practical administrative, organisational and communication skills

• Work on tasks and projects linked to your role

• Build evidence from your job to support your learning

• Take part in tutor-led sessions via Microsoft Teams

Your employer supports you on the job. We focus on your training and progression.

Earn. Learn. Build a career that can take you anywhere.

#INDAPP