Hotel Receptionist

Employer Location: Fermanagh
Phone Number: Show phone number
Email: View email address on jobapplyni.com

Job description

Our successful hotel receptionist will be responsible for welcoming guests and acting as their first point of contact. Our Receptionist will check-in guests advising them of the hotel facilities and acting as an ambassador for Killyhevlin, logging issues and/or requests and passing them to the correct member of staff and following up that the task was completed. Our Front Office staff work together as a strong team, liaising with the other hotel departments and providing our guests with memorable stay and ensuring our guests book again for their return visit on check-out.

Responsibilities

• Checking in and checking out guests and allocating rooms and self-catering.
• Providing excellent customer care.
• Professionally deal with guest requests, enquiries and problems.
• Switchboard, email, typing correspondence and general office duties including keeping office areas clean and tidy at all times.
• Guest accounts, billing and lodgements.
• Cashier, reservations, sales, recommendations.
• Health and safety in the work place.
• Other duties that may arise in the course of a shift within the capabilities of staff.

Skills and Qualifications

Essential Skills

• GCSE English and Maths (or equivalent) grade B or higher in both subjects.
• Great customer service skills.
• ECDL (European Computer Driving Licence) or equivalent.
• NVQ Level 2 (or equivalent) in reception/office and business skills.
• Previous employment within a customer service industry.
• Experience of working shifts and weekends (flexibility is required to offer great customer service).
• Experience of working within a team (reliability & excellent timekeeping are essential to provide great customer service & teamwork).
• Knowledge of the locality to provide our guests with a great experience of Fermanagh.
• Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID) Share Code.
• Must have a National Insurance Number, Bank or Savings Account and current (in date) photographic ID (passport).

Desirable Skills

• Previous hotel reception experience.
• Experience of computerised room management system.
• Experience of food and beverage service.
• Experience of housekeeping service.

Further Information

We supply uniform, meal on duty, on-the-job & essential product training, free, secure staff car parking, employee of the month award, staff discounts. No staff accommodation is available. Evidence required of Right to Work in UK/NI & Immigration Status (SHARE CODE). Applicants are required to have a National Insurance Number prior to applying. Applicants are required to have fully photographic ID - passport will be acceptable. Applicants are required to have a bank/savings account prior to applying (wages are paid directly into the given account fortnightly). Further hotel information: We are an Equal Opportunities Employer. We are an Investors in People company.