Talent Partner

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 

Cardiff | 2 days per week in the office 

Talent

The Talent team is responsible for hiring great people and helping Capital on Tap scale. This role supports our Customer Operations department, focusing on our frontline Customer Service teams.

You'll own hiring end-to-end: partnering with hiring managers, driving the process, and finding and securing great Customer Service talent. These are the people behind our market-leading Trustpilot and Google scores, where customers often name their agent alongside the great customer experience they've had with us.

What You’ll Be Doing ️

• Owning and driving end-to-end recruitment processes
• Proactively sourcing candidates through various channels, including our CRM, Job Boards, LinkedIn, and WTTJ
• Providing a great candidate experience from application to offer
• Using data to inform and advise your hiring managers and iterate processes
• Being a DE&I champion, educating hiring managers, and helping us attract a diverse pool of candidates
• Keeping our ATS (Greenhouse) up to date and following best practices
• Building strong relationships across the business to understand hiring needs, priorities, and pain points

Our Values & Culture

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For

• Experience in an in-house Talent Team
• Proven experience in sourcing candidates through various channels
• Familiarity with Applicant Tracking Systems
• Strong organisational and time management skills with the ability to prioritise tasks effectively
• Proactive approach to problem-solving and the ability to take ownership of tasks
• Ability to influence key stakeholders and decision-makers 
• High levels of emotional intelligence and the ability to work well with a wide range of people

Interview Process

• Stage 1: 30 minute intro call with a Senior Talent Partner
• Stage 2: 60 minute interview, including a pre-prepared case study
• Stage 3: 90 minute interview with stakeholders and the People team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here .

Other Info
Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin .
Email View email address on job-boards.greenhouse.io if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)