Lead Housekeeper - Springfields Outlet Shopping &...

Purpose of the Role

We are seeking an experienced cleaner to join our team to help manage our small team of housekeepers in the Centre. You will be responsible for the day to day running of the housekeeping team. Ensuring all tasks and checks have been completed. Conduct some inspections to monitor performance and generally ensure we have a welcoming and inviting Centre for the general public. You will need to have experience in doing rosters and be a personable person that likes working and leading a team. A driving licence would be preferred due to onsite machinery. This role will involve duties completed by a normal housekeeper.

Shifts patterns are in general 7am-2pm, 8am-3pm, 11:30-18:30 and 13:30-20:30. Shifts are 7hrs long and breaks are paid.

Key Responsibilities

To undertake a range of cleaning duties to the standard specified within the Housekeeping Specification, inclusive of:

· Managing the day to day tasks assigned to the housekeeping team

· Completing rosters and managing your small team of housekeepers

· Conducting spot checks on our facilities

· Reporting and reacting to incidents (such as spillages) as and when required.

· Cleaning interior and exterior touchpoints, surfaces, furnishings, fixtures and fittings.

· Cleaning interior and exterior floors and floor coverings.

· Cleaning washroom areas inclusive of toilet appliances (i.e. toilets, sinks, etc), also replenishing consumables (i.e hand-soap, toilet tissue, etc).

· Removing waste from internal and external areas; segregating and disposing of this in a suitable manner.

· Removing sharps / biohazards as an when required; disposing of these in a suitable manner.

· To escalate any incidents on-site to the Site Supervisor/ Operations Manager so they may be rectified immediately.

· To undertake any other reasonable duties/request that commensurate with this position as designated by the Site Supervisor, Operations Manager or any other person in the Savills Management Team.

Health and Safety

• To take reasonable care of your own health and safety.

• To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.

• To not interfere with, or misuse anything that's been provided for your health, safety or welfare.

• To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.

• To report any injuries, strains or illnesses you suffer as a result of doing your work activit to your line manager immediately.

• To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.

• To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.

• To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.

• To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.

• To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Other

• To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Springfields Designer Outlet & Leisure.

• To work in accordance with site policies and procedures.

• To liaise and communicate with other colleagues as needed.

Person specification:

• Able to lift and carry heavy equipment, furniture, rubbish.

• Able to wear personal protective equipment as supplied.

• An effective communicator with a good understanding and speaking of English.

• Able to plan and prioritise workload to ensure objectives are achieved on time.

• Able to identify problems and take appropriate action where necessary to resolve.

• Able to follow instructions on the use of cleaning materials and machinery.

• Able to attain a consistent standard of service in cleaning duties.

• Enjoys and is able to work constructively as part of a team.

• Able to adhere to manual handling and health and safety regulations as required.

• Flexible approach to work.

• Appreciates that projects need to be completed; effective and efficient Time management of self and duties.

• Methodical approach with an ability to work under pressure.

• Uses judgement to know when to ask for help and guidance.

• Takes responsibility for own work and demonstrates initiative.

• Records information accurately and pays attention to detail.

• Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.

Skills, Knowledge and Experience

· Experience of working in a fast-paced, customer-facing environment.

· Previous cleaning experience within the retail (or similar) industry.

· Full UK Driving Licence (preferred)

Working Hours - 30hrs per week over 4 days

Salary - £13.20/hr

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Please see our Benefits Booklet for more information.