Sales Team Leader

Job Description

Motor Insurance Sales Team Leader – Insurance Sales & Telesales

Motor Insurance Sales Team Leader – About the Role

We are recruiting an experienced Motor Insurance Sales Team Leader to lead, motivate and develop a high-performing team of motor insurance sales advisors . This is an exciting insurance sales leadership opportunity for an experienced Sales Team Leader, Insurance Sales Manager or Motor Insurance Team Leader looking to take the next step in their career within a fast-paced and customer-focused motor insurance brokerage .

As a Motor Insurance Sales Team Leader , you will be responsible for leading a team of insurance sales advisors to achieve and exceed motor insurance sales targets, new business targets, renewal targets and cross-selling KPIs .

This is a hands-on insurance sales management role suited to an experienced sales leader who thrives in a fast-moving environment and can create a high-performance, customer-focused sales culture.

You will take responsibility for sales team management, insurance sales performance, coaching, training, compliance and operational performance , ensuring the team delivers excellent customer service while meeting business objectives and regulatory requirements.

The successful Insurance Sales Team Leader will have strong knowledge of motor insurance products, insurance sales, telesales, underwriting principles and regulatory compliance , together with a proven track record of managing and developing a successful sales team.

Motor Insurance Sales Team Leader – Key Responsibilities

Sales Team Leadership & Management

• Lead, motivate and develop a team of motor insurance sales advisors to achieve individual and team sales KPIs.

• Manage day-to-day performance of an insurance sales team , ensuring sales targets and customer service objectives are achieved.

• Conduct daily sales team briefings, performance reviews, one-to-one meetings and coaching sessions.

• Create and maintain a positive, energetic and customer-focused insurance sales environment .

• Provide hands-on leadership, support and guidance to sales advisors handling motor insurance enquiries and quotations.

• Set clear expectations around sales performance, customer service, compliance and quality.

• Monitor individual and team performance and implement improvement plans where required.

• Motivate the team to maximise motor insurance sales, conversion rates, new business and renewal opportunities .

Motor Insurance Sales Performance

• Drive the achievement of motor insurance new business sales targets .

• Maximise motor insurance renewal, retention and cross-selling opportunities .

• Monitor sales activity, lead volumes, pipeline performance, conversion rates and individual sales performance.

• Analyse sales data to identify opportunities to improve insurance sales conversion and revenue generation .

• Support sales advisors with complex, high-value or challenging motor insurance customer enquiries and quotations .

• Encourage effective sales techniques and consistent follow-up of motor insurance leads.

• Monitor sales pipelines and ensure opportunities are progressed efficiently.

• Identify opportunities to increase motor insurance customer retention, new business and cross-selling performance .

Insurance Operations, Compliance & Quality

• Ensure all sales activity complies with company policies and relevant motor insurance and financial services regulatory requirements .

• Maintain high standards of insurance regulatory compliance, customer service and sales quality .

• Ensure the team follows appropriate processes when providing motor insurance quotations, product information and customer support.

• Oversee quality assurance checks to maintain accuracy, professionalism and compliance.

• Ensure appropriate handling and protection of customer information in line with data protection legislation and GDPR requirements .

• Manage workload allocation, scheduling, attendance and resource planning to maximise insurance sales team productivity .

• Identify operational issues and implement practical solutions to improve sales performance and customer experience.

Sales Reporting & Performance Analysis

• Produce daily, weekly and monthly insurance sales performance reports for senior management.

• Track and analyse key sales KPIs including conversion rates, new business, renewals, cross-selling, revenue and individual advisor performance.

• Monitor trends within the motor insurance sales pipeline and identify areas for improvement.

• Use CRM systems and sales data to support performance management and business growth.

• Provide regular updates to senior management regarding sales team performance, motor insurance sales targets and operational results .

• Use data and commercial insight to drive continuous improvement across the insurance sales function.

Training, Coaching & Development

• Identify individual and team insurance sales training and development needs .

• Deliver targeted coaching and development sessions to improve sales performance.

• Provide ongoing coaching around motor insurance products, sales techniques, customer service and compliance .

• Support the onboarding and training of new motor insurance sales advisors .

• Mentor sales team members and support their professional development and career progression.

• Promote a culture of continuous learning, accountability and high performance.

• Identify skills gaps and develop appropriate training and coaching plans.

Motor Insurance Sales Team Leader – Key Requirements

The successful candidate will ideally have:

• Proven experience as a Sales Team Leader, Insurance Sales Team Leader, Motor Insurance Team Leader, Insurance Sales Manager or Sales Manager .

• Previous experience leading a sales team within motor insurance, general insurance, insurance brokerage or financial services .

• Strong knowledge of motor insurance products, insurance sales processes and underwriting principles .

• Experience managing insurance telesales, inbound sales, outbound sales or telephone-based insurance sales .

• A proven track record of achieving sales targets, KPIs, conversion targets and new business objectives .

• Strong understanding of motor insurance sales, renewals, customer retention and cross-selling .

• Knowledge of relevant insurance regulatory requirements, FCA compliance and data protection requirements .

• Excellent communication, negotiation and interpersonal skills.

• A confident and motivational leadership style with the ability to coach and develop insurance sales advisors .

• A proactive, commercially focused and goal-oriented approach to sales team management.

• Strong analytical and problem-solving skills with the ability to interpret sales performance data and KPIs .

• Excellent organisational skills with the ability to manage workloads and priorities in a fast-paced insurance sales environment .

• Resilience, adaptability and the ability to perform effectively within a changing motor insurance brokerage environment.

• Minimum 2–3 years' experience in an insurance sales, motor insurance sales, insurance telesales or sales leadership role .

• Previous experience working within a regulated insurance brokerage , with motor insurance experience highly desirable.

• Cert CII qualification , or currently working towards Cert CII, is desirable.

• Experience using CRM systems, sales management systems and Microsoft Office Suite .

Why Work in Motor Insurance Sales?

This is an excellent opportunity for an experienced Motor Insurance Sales Team Leader to join a professional and performance-driven insurance environment. The role offers the opportunity to lead and develop an established team of insurance sales advisors , improve sales performance and contribute directly to business growth.

If you have experience in motor insurance sales, insurance telesales, insurance brokerage, sales management or insurance team leadership , this could be an excellent opportunity to progress your career.

Diversity, Equality & Inclusion

Along with our client, we are committed to building a diverse workforce and recruiting from the widest available pool of talent. Our hiring, assessment and selection process is fair, inclusive and free from bias, ensuring the right person is selected based on merit, skills, experience and suitability for the role.

We treat colleagues, candidates, clients and business partners with equality, fairness and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our Diversity & Inclusion Policy is available upon request.