Paediatric Service Delivery Manager | Croydon Health Services NHS Trust

Paediatric Service Delivery Manager

The Assistant Service Manager provides day-to-day operational support to designated clinical services, to ensure the safe, effective and efficient delivery of care. Working closely with the Service Manager, Clinical Leads, Matrons and corporate teams, the post holder supports performance management, workforce coordination, waiting list management, clinic and theatre utilisation, and the delivery of national access standards.

The role supports operational delivery across clinical pathways, contributing to the resolution of routine service issues and supporting established escalation processes where more complex matters arise. The post holder provides input into capacity planning and service improvement activity by supplying operational information, monitoring performance and highlighting areas of pressure or delay, rather than leading service redesign or strategic planning.

The Assistant Service Manager assists with financial monitoring, workforce governance and rota coordination within agreed frameworks, Service improvement activity is focused on local process changes and implementation of agreed actions, with responsibility for the development, leadership and evaluation of wider improvement initiatives retained by more senior managers.

THIS ROLE WILL BE WORKING ONSITE

Interview Date TBC

· Provide daily operational support to the Service Manager across allocated services. This includes proactively managing staffing, performance and risks across these areas, working closely with the Service Manager to ensure safe, continuous, and effective service delivery.

· Coordinate outpatient clinic capacity, theatre list capacity and clinical timetables, adjusting in response to demand fluctuations and escalations from the Outpatient Booking Office, Elective Admissions and service teams.

· Lead the preparation and publication of theatre and clinic schedules, ensuring accurate consultant leave, SPA and annualisation data is reflected.

· Monitor service performance against RTT, cancer, diagnostics and internal KPIs. Any risks to patient safety and operational performance must be documented on the appropriate Trust system and escalated to the Service Manager and General Manager either verbally or in writing.

· Support the Service Manager and General Manager with the development of service recovery actions to mitigate risks and improve operational performance.

· Support the management of patient waiting lists, demand and capacity modelling, and identification of breach risks.

· Produce regular operational reports, dashboards and action logs for divisional and Trust forums.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

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This advert closes on Monday 8 Jun 2026