Head of Data & Analytics (Sales)

Head of Data & Analytics

Location: Hybrid UK (preferably Bournemouth) with travel throughout the UK

Hours: Monday - Friday, 37.5 hrs per week

Salary: £60,000 per annum

Reporting To: Sales & Publisher Services Director (UK)

About Kortext

Founded in 2013, Kortext is a global leader in digital learning and student engagement solutions. We support institutions worldwide with our AI-powered, cutting-edge content discovery and study products, market-leading learner analytics, and streamlined workflows.

Our mission is simple: to help every student fulfil their potential. We’re growing quickly and looking for passionate individuals who share our vision. You’ll join a team that collaborates with our education partners across the globe, working together to make a difference.

The Role

The role is an exciting senior commercial position responsible for leading strategic customer relationships across a portfolio of key Data & Analytics accounts. Working closely with cross-functional teams, you will ensure a consistent, high-quality customer experience while driving adoption of data and analytics solutions, delivering measurable customer value, securing renewals, and identifying opportunities for growth across the Kortext Data & Analytics product portfolio.

This role balances customer advocacy, strategic relationship management and commercial growth within existing accounts. The successful candidate will ensure pilot programmes deliver clear and measurable outcomes, support a seamless transition from sale through implementation and adoption, and help customers realise the full value of Kortext's Data & Analytics solutions. Through a highly collaborative and insight-driven approach, the role drives customer retention, renewals, expansion opportunities and long-term revenue growth.

The Head of Data and analytics will also aid new business generation through senior leadership engagement, conference attendance, white papers and other thought leadership opportunities.

Key Responsibilities

• Develop maintain and deliver strategic, customer-aligned account plans, including clear success metrics, growth opportunities and alignment with institutional priorities and initiatives.
• Act as the voice of the customer within the organisation, ensuring customer needs, priorities and feedback are clearly understood and represented across internal teams.
• Drive accountability for commitments made to customers, coordinating stakeholders to deliver against agreed objectives and ensuring customers achieve the outcomes and value expected from their investment.
• Lead the deployment of new Data & Analytics products and services, acting as an early adopter and customer champion to establish scalable delivery models. Working with cross-functional teams, the role will develop onboarding methodologies, training content, playbooks and best practices that support successful customer outcomes, enable future growth and build organisational capability across the wider business.
• Drive the successful conversion of pilot programmes into long-term commercial partnerships, ensuring customers achieve agreed success criteria and realise measurable value from Kortext's Data & Analytics solutions.
• Own renewal opportunities across the portfolio, working proactively to maximise customer retention, secure contract extensions and identify opportunities for further growth and expansion.
• Provide clear visibility of account health, risks and opportunities, enabling accurate forecasting and proactive retention strategies.
• Manage senior stakeholder relationships, delivering regular reviews and strategic updates to ensure alignment and long-term partnership.
• Work with partners and 3rd parties as appropriate to provide our customers with innovative and outcomes-oriented solutions and support.
• Develop and maintain a good working knowledge of the HE sector in the UK.
• Represent Kortext in customer meetings, sector forums and events as required.
• Identify future resource, process and capability requirements, making recommendations to support the scalable growth of the Data & Analytics function as customer demand increases.

Skills & Requirements

• Proven experience in a senior account management, account governance or strategic sales role
• Strong track record of managing, renewing and growing complex customer accounts, including delivering commercial outcomes
• Deep understanding of the account management lifecycle and sales processes
• Strong commercial awareness with experience selling into the Higher Education sector
• Excellent stakeholder management skills, with the ability to influence at all levels, including senior leadership
• Strong collaboration skills and demonstrable experience of working successful across cross-functional teams
• Strong analytical and problem-solving abilities, with a data-driven approach
• Excellent communication and presentation skills, both written and verbal
• Proactive, self-motivated and highly organised, with strong attention to detail
• Professional, reliable and customer-focused, with a commitment to delivering outcomes
• Ability to manage complexity and resolve challenges effectively
• High level of emotional intelligence
• Able to demonstrate experience of maintaining a solutions-focused mindset
• Must be able to build trust and credibility and be able to influence and drive delivery through constructive engagement

This is a fast-paced role operating at the forefront of a rapidly evolving market, requiring energy, adaptability, and a passion for achieving results.

Kortext Benefits

26 days holiday + bank holidays (rising to 29 days after 5 years)

Simplyhealth cash plan to help cover the cost of day-to-day healthcare

Flexible, hybrid & remote working options to support productivity and wellbeing

Income protection (60%), life assurance (4x salary) and Company sick pay

Service awards to recognise and celebrate long-term commitment

Employee assistance program with 247 confidential support

Referral bonus for introducing great people to our team

Learning and development opportunities

Our Values

Equal Opportunities Employer: We are committed to building an inclusive workplace where people feel valued, respected, and empowered to thrive. We celebrate diversity and believe that different perspectives and experiences drive innovation.

Reasonable Adjustments: We strive to ensure our hiring process and workplace are accessible to all, and encourage you to speak with us should you require any adjustments during the hiring process or during your employment.

Use of AI During Recruitment: We recognise that applicants and recruiters may use AI tools during the recruitment process. However, candidates must complete interviews and assessments using their own knowledge, skills and experience. Use of AI tools that provide real-time answers, prompts, or suggested responses are not permitted and may result in removal from the recruitment process.

See more about Kortext via ourWebsiteandLinkedIn