Assistant Front Office Manager - London Marriott Hotel Canary Wharf

JOB SUMMARY

As the Assistant Front Office Manager, you will support the Front Office Manager in managing the Front Office Departments, as well as overseeing the day-to-day operations of the Front Desk, ensuring exceptional guest service, efficient processes, and a seamless guest journey from arrival to departure. You will deputise for the Head of Department, and lead the front office team during shifts, maintain service excellence, and uphold brand standards with a hands-on, guest-focused approach. This role is ideal for a motivated hospitality professional with proven Front Office leadership skills, excellent communication abilities, and a passion for delivering outstanding guest experiences while supporting team development and operational success.

Key Responsibilities

• Supervise front desk operations and ensure smooth and efficient service across all shifts.
• Deliver exceptional guest service, ensuring all interactions meet brand standards and exceed guest expectations.
• Ensure full compliance with health, safety, data protection, and hotel policies.
• Monitor room availability, occupancy levels, and support revenue optimisation strategies.
• Support the Front Office Manager in achieving financial objectives, including upselling targets and departmental performance.
• Drive guest satisfaction through personalised service, proactive problem resolution, and strong product knowledge.
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency at all times.
• Ensure the front desk area is well-presented, organised, and fully prepared for service.
• Coach and support junior associates, encouraging skill development and fostering a positive and inclusive team culture aligned with company values.
• Maintain accurate cash handling, billing processes, and shift reporting in line with financial procedures.
• Lead by example, demonstrating professionalism, strong guest engagement, and brand representation at all times.

What is in it for you

In addition to a competitive salary and investment in your professional development, you will have access to a wide range of benefits, including:

• 31 days holiday (including Bank Holidays), increasing with length of service
• Pension scheme participation
• Life Assurance coverage
• Annual performance review and salary progression
• Complimentary gym access
• Free meals while on duty
• Dry-cleaning services
• Complimentary enrolment in BenefitHub with access to retail discounts and offers
• Marriott Discount Card for hotel stays, upgrades, and dining across 130 countries
• Employee Assistance Programme
• Comprehensive training and development programmes
• Recognition awards and celebrations, and more

Qualifications

• Previous experience in a premium hotel environment
• Strong leadership and customer service skills
• Excellent communication and organisational abilities

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.