P&C Operations & Advisory Lead

P&C Operations & Advisory Lead
Location: Pangbourne
Start Date: ASAP
Contract length: 12 months
Travel requirements: 10% (potentially more dependent on business needs) Role Summary Lead the design, implementation and ongoing delivery of global P&C Operations and Advisory model. The role is responsible for establishing scalable HR operations, managing external service providers, driving service excellence, and ensuring effective support for employees, managers and P&C teams. Key Responsibilities

• Design and lead a global P&C Operations and Advisory operating model.
• Establish and manage HR service delivery processes for standalone Client.
• Partner with outsourced providers and vendors to deliver high-quality services.
• Lead service governance, performance management, case management and issue resolution.
• Drive customer experience, operational efficiency and continuous improvement initiatives.
• Provide operational insights, service metrics and workforce planning recommendations.
• Lead and develop a high-performing global team.
• Manage budget, risk, controls and compliance across P&C Operations.
• Oversee policy governance, data protection requirements and regulatory compliance.
• Lead change management activities supporting the transition to the new operating model.

Key Skills

• HR Operations
• Business Partnering
• Leadership
• Stakeholder Management
• Vendor Management
• Service Delivery
• Workforce Planning
• Analytics & Reporting
• Budget Management
• Continuous Improvement
• Customer Experience
• Compliance & Risk Management

Experience & Qualifications

• Bachelor’s degree in Business Administration, Human Resources or a related field.
• 15 years of relevant HR experience, including leadership roles.
• Proven track record leading large HR operations and advisory teams.
• Experience in shared services, outsourced delivery models or global operating models.
• Experience managing third-party vendors and service providers.
• Knowledge of HR systems, service analytics, employee relations and compliance requirements.
• Understanding of GDPR and data protection requirements.

Key Stakeholders P&C Partnering Leaders, Employee Relations, Operational Excellence, Business Leaders, Technology Teams, outsourced providers, industry networks and external partners.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.