Sales Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Manager at Conrad London St. James , you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – £35000 to £38000 per annum (based on experience), with opportunities to grow your career with Hilton.

• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.

• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.

• Free meals on duty – Helping you stay energized throughout your shift.

• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.

• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.

• Pension scheme – Supporting you as you plan for the future.

• High street discounts – Access a range of exclusive savings through Perks at Work.

• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).

• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

*Benefits availability may vary depending on Team Member location and terms and conditions of employment. 

Conrad London St. James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. The hotel, located in the heart of Westminster, features 256 beautifully appointed bedrooms.

Our outlets offer team members the opportunity to be part of exciting food and drink concepts while delivering the standards of luxury service that Conrad is renowned for.

• The Blue Boar Pub , opened May 2021, which is a contemporary take on a British pub

• The Hedgerow , the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside

, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside

• Romy Gill at The Pem , a glamourous and elegant restaurant in the center of the hotel showcasing Indian cuisine using modern techniques

• The Orchard , for afternoon teas and lighter meals

• The Executive Lounge , an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.

• Seven Meetings & Events Spaces , perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

Here's what you'll do during a typical day:

• Generate and convert new business: Research, prospect, and qualify leads through proactive outreach and database mining to drive group sales and exceed lead generation goals
• Build and maintain client relationships: Serve as the primary contact for assigned market segments, nurturing existing accounts and developing new ones to grow room revenue and overall profitability
• Develop targeted sales strategies: Analyze hotel and market trends to create and execute business plans and marketing initiatives that capture demand and meet sales goals
• Lead end-to-end sales process: Prepare proposals, conduct site visits, negotiate terms, and secure contracts tailored to client needs while maximizing revenue

• Manage booking details: Coordinate customer requirements including room, food and beverage, and meeting space, and ensure accurate and timely entry of account and reservation information in the hotel’s sales management system

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.