About us
It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.
We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.
No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.
An overview of the role
Works under guidance to deliver non-strategic aspects of the product role. Supports discovery, backlog quality, and release readiness, while learning how strategy translates into customer and business value.
Your key responsibilities
- Discovery support: Assist with customer interviews, data analysis, and persona/JTBD refinement.
- Backlog hygiene: Draft and refine user stories with acceptance criteria; ensure Definition of Ready/Done adherence.
- Execution support: Help set sprint goals; coordinate demos; capture feedback and update backlog.
- Quality & NFRs: Ensure basic non-functional requirements are captured; help track defects and test coverage.
- Metrics basics: Track simple flow and usage metrics (lead/cycle time, activation signals).
- Enablement: Draft release notes; support documentation and internal training.
Collaboration & Stakeholders
Collaborates with Engineering, Design, Data/Analytics, Sales, Marketing, Customer Success, Support, Finance, Legal, and Security. Operates a shared cadence of Quarterly (strategy/OKRs), Monthly (performance & market review), Bi-weekly (planning/review/retro), and Continuous (customer touchpoints, risk tracking).
Decision Rights & Success Measures
Decision Rights: Contributes recommendations within established guardrails; decisions reviewed by Product Manager/Head of Product.
Success Measures: Backlog quality, predictable delivery support, accurate documentation, and learning velocity.
What you'll need to succeed
Qualifications and Experience
Early-career product experience or adjacent roles (BA/UX/QA/CS).
Basic understanding of agile delivery and user story writing.
Strong communication skills and curiosity for customer problems.
Comfort with data basics (funnels, simple dashboards).
Domain Experience relevant to value stream
Acquire: Proven experience working with API's, including designing and integrating API's, error handling, performance optimisation and maintaining API documentation.
Distribute: Proven experience managing or delivering products that support insurance distribution, including broker and aggregator channels. Experience of working with partners including brokers, MGA's or comparison platforms.
Serve - Back Office workflows: Strong understanding of Policy Administration Systems and their role within the insurance lifecycle including NB, MTA, Rnls, Claims, data enrichment and financial transactions.
Serve - Payment Lens: Proven experience delivering API driven payment integrations with Third Party payment providers along with an understanding of payment workflows including settlement and reconciliation. Familiar with payment security and compliance requirements including PCI-DSS.
Mission and Values
It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.
- Accountability: We own our actions and shape our success on the results we deliver
- Innovation: We tackle challenges with fresh thinking and bold ideas
- Teamwork: We work together, recognising we can't do this without each other
- Trust: We build trust on integrity, transparency and mutual respect
We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.
Benefits package
- Competitive salary dependant on skills and experience
- Company pension
- Bonus opportunity
- Life assurance and critical illness cover
- Cycle to work scheme
- Perkbox - an exclusive platform offering a wide range of discounts and benefits
- Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
- Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
- Social clubs - whether you're into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
- Wellbeing - wills at work scheme, employee assistance programme and mental health first aiders
Please note, this is a hybrid position requiring in-office attendance at our Worcester or Winchester location for a minimum of 2 days per week.
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