Intermediate / Multi Track File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Keoghs' Retail Team is seeking to recruit an Intermediate / Multi Track File Handler to manage a caseload of non-delegated Intermediate / Multi Track Employers' Liability (EL) and Public Liability (PL) claims.

This varied and rewarding role offers an excellent opportunity to join Keoghs' thriving Corporate Sector Risk Practice, working with a range of high-profile retail clients.

The successful candidate will predominantly handle a litigated caseload, while also managing a number of cases from the pre-litigation stage through to conclusion.

The role provides exposure to a diverse range of claims and excellent opportunities for professional development within a highly regarded and collaborative team environment.

Key Responsibilities

· Manage a mixed caseload of Employers' Liability (EL) and Public Liability (PL) claims, predominantly Intermediate / Multi Track typically valued between £25,000 and £100,000.

· Assess liability, causation, and quantum, providing clear and commercially focused advice to clients.

· Support the development of junior team members through supervision, mentoring, and coaching in line with Keoghs' Competency Frameworks, while contributing to financial authority audits.

· Develop and implement effective case strategies to achieve the best possible outcomes, identifying areas requiring further investigation and evidence gathering.

· Utilise the firm's Case Management System effectively to progress files efficiently from instruction through to conclusion.

· Draft legal documentation, including Defences, witness statements, and other pleadings as required.

· Attend court hearings, trials, settlement conferences, and other proceedings, either in person or remotely, as required.

· Achieve individual and team performance targets, including chargeable hours, work in progress (WIP), and the accurate capture of client management information (MI).

· Collaborate with colleagues across the wider business to ensure the seamless delivery of high-quality legal services to clients.

· Maintain compliance with the Solicitors Regulation Authority (SRA) Code of Conduct and uphold the Keoghs Values in all aspects of the role.

Additional Information

· The responsibilities outlined above are not exhaustive and may be amended from time to time in line with business requirements. The successful candidate may be required to undertake other duties commensurate with the level and nature of the role.

Skills, Knowledge and Expertise

Recruitment Criteria

The successful candidate will demonstrate the following knowledge, skills and experience:

• Proven experience handling Employers' Liability (EL) and Public Liability (PL) Intermediate and/or Multi Track claims is essential.
• Previous experience supervising or supporting the development of colleagues within a legal environment.
• Strong mentoring and coaching skills, with the ability to develop and support team members.
• Positive, confident and enthusiastic approach to work.
• Excellent verbal, written and listening communication skills.
• Strong negotiation skills with the ability to influence outcomes effectively.
• Ability to prepare clear, concise and commercially focused reports.
• Excellent interpersonal and client relationship management skills.
• Collaborative team player with a willingness to support colleagues when required.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities, meet deadlines and perform effectively under pressure.
• Ability to build credibility and establish trust with clients, colleagues and stakeholders.
• Confident decision-maker with sound judgement.
• Proactive approach to identifying potential issues and implementing practical solutions.
• High level of attention to detail and ability to maintain concentration across a varied caseload.
• Self-motivated and driven to achieve individual and team objectives.
• Strong technical legal knowledge and practical litigation experience.
• Proficient IT skills, including experience using case management systems and Microsoft Office applications.

Desirable

• Experience handling litigated retail EL/PL claims.
• Experience attending hearings, settlement conferences and trials.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation