Apprentice Business Admin Assistant

Summary

Strom have an opportunity in our sales office.The ideal candidate will need to be organised, professional, reliable, have meticulous attention to detail. You will be required to provide support to both internal & external sales teams which will include confidently, client communications and support existing customers with any enquiries.

Wage

£15,000 a year

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 4.30pm.

35 hours a week

Start date

Monday 13 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Ideal Candidate:

Strom Ltd have an opportunity for an apprentice to join our exciting sales office based in Ossett, Wakefield. Working Monday to Friday 9:00am to 4:30pm.

The ideal candidate will need to be organised, professional, demonstrate reliability and have meticulous attention to detail in all tasks.

Duties will include:

• You will be required to provide support to both the internal and external sales team which will include confidently handling client communications and support existing customers with their enquiries while maintaining a warm and helpful demeanour while managing daily administrative duties and a wide range of tasks
• Will need to be a good communicator and confident in answering phone calls and dealing with customer enquiries
• Self-motivated and able to work independently and with other members of the team       
• The ability to work to a high standard and pay close attention to detail       
• Ensure customer orders are processed accurately and efficiently
• Liasing with dispatch and production to ensure customer expectations are satisfied       
• Basic computer literacy required but training will be provided where necessary       
• Eagerness to learn

Responsibilities:

• You will work closely with the sales office manager in the processing of customers’ orders, assisting with customer enquiries and all associated administration       
• Updating and maintaining customer records       
• Assisting with dispatch of goods and invoicing       
• Assist with purchasing of stock and materials

What we offer:

• 25 days holiday plus bank holidays       
• Pension scheme       
• Opportunity for full time employment once qualified

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business manager which is relevant to your role within the company to meet the overall business needs.

The role will evolve as time and duties progress.

Where you'll work

SANDBEDS TRADING ESTATE
OSSETT
WF5 9ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:

• Level 3 Business Administrator Standard Apprenticeship
• Level 2 Functional Skills maths and English if not already achieved

You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions.

All evidence will be logged to your electronic portfolio.

More training information

• CMS Vocational Training Ltd, based in Batley, West Yorkshire, has over 40 years of experience as an established provider of apprenticeships, advanced learner loans, and commercial training
• Operating on a national scale, we collaborate with a diverse array of employers across various sectors to offer a wide range of high-quality apprenticeship opportunities

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Math (grade C/4 or above)

Desirable qualifications

GCSE in:

IT (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Good computer skills
• Willingness to learn
• Confidentiality
• Warm and helpful demeanour
• Self-motivated
• Basic computer literacy

Other requirements

• Ensure you can travel on a daily basis to the office as this is full time office based