Hotel Receptionist

Position Summary

We are seeking to recruit a full-time Hotel Receptionist to join our talented and committed team to represent the hotel to our guests throughout all stages of their visit.

Use your listening skills to put callers at ease and obtain accurate, complete information. Answer incoming calls in a clear, friendly, courteous tone and direct them to guest rooms through the telephone console or to hotel personnel or departments.

Respond to communications from guests and travel agents concerning reservations arriving by email, telephone or through a central reservation system. Create and maintain reservation records, prepare letters of confirmation and promptly process any cancellations and modifications.

Welcome our guests in a friendly manner, assign rooms, accommodate special requests whenever possible, and assist guests filling in their registration cards.

Receive payments from guests accounts at check-out. Also ensure hotel charges are processed diligently to guest's accounts.

To be successful in this role, you will be required to work shifts, be a team player and provide excellent customer service.

Pre-Requisites

• Well-presented, organised, self-motivated;
• Good communication skills;
• Ability to remain calm whilst under pressure;
• Knowledge of Opera Property Management System is a bonus, however, full training is available to the right candidate.

Experience

Experience preferred, however, full training will be given. Immediate start, uniform, excellent working conditions.

Early Shift: 7am to 3.30pm

Late Shift: 3pm to 11.30pm

Includes weekend work and Bank Holidays

Please send your CV and application to ***email_hidden*** We look forward to your application.