Mercure Glasgow CityGuest Service Assistant

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. From serving drinks at the bar, and meals at the restaurant, you'll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first-class guest experience.

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
Aimbridge EMEA are part of a larger family called Aimbridge Hospitality with a combined total of 1400 hotels globally. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' (3-Month Fixed Term Contract with the potential to become permanent) So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality., Mercure Glasgow City Hotel is a 3-star hotel close to the vibrant hub and cultural attractions of the city. This Glasgow hotel is perfectly located for a shopping spree in Glasgow upmarket Merchant City, while guests are free to explore many nearby cultural landmarks. Just a few minutes walk from Glasgow Central and various other city centre stations, its convenient location makes it the obvious choice for events, special occasions and more. Located on Ingram Street, Glasgow's most exclusive fashion boulevard, just metres from the iconic George Square. Enjoy comfortable bedrooms and superb meeting facilities at one of the most central Glasgow hotels. With popular tourist destinations such as the Glasgow Royal Concert Halland the iconic Buchanan Street located nearby, Mercure Glasgow City Centre is a great choice for travellers of all kinds. Mercure Glasgow City hotel is half a mile from Glasgow Central railway station, within 5 minutes walking distance from Queen Street Railway and Argyle Street Rail. Glasgow Royal Concert Hall and the classy shopping of Buchanan Street are within a mile.
As part of the Aimbridge family, you will have access to a suite of benefits that include
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Volunteer days - Up to two days per year to support a charity of your choice
• Staff Meals on Duty
• Flexible working opportunities.
• Employee of the month scheme with financial bonus
• Google/Trip Advisor Bonus - We love our staff being mentioned & recognised online. For every mention you will receive a £5 bonus.
• Friends & family rates at dozens of Aimbridge EMEA Properties
• An opportunity for you and a friend to stay overnight in the hotel on completion of probation period