Medical Receptionist

Job summary
We are looking to recruit a Medical Receptionist.

This is a high pressured role within our extremely busy reception team. The ideal candidate will be an experienced Medical Receptionist

This role is for 37 hours a week to be worked over 4 days, including 8 am starts and 6 pm finishes, (6.30 pm may be required due to a contract change)

Main duties of the job
Receptionist role:

• Care navigation/signpost patients to the most appropriate service
• Ensure all telephone calls are answered within a timely manner
• Manage appointment requests telephone/F2F/e.consultations/home visits
• Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.
• Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
• Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.
• Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
• Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign
• Involvement in patient recall
• Open and secure premises.
• Chaperone duties

About us
Whilst we work extremely hard, the culture of the practice is friendly and welcoming:

Prior to retirement, several members worked at Kingsway for over 30 years.

Informal meeting room where team members often enjoy lunch together.

The team comprises of:

• 4 GP partners (2 of whom trained at the practice and stayed on).
• Two Salaried GPs.
• Three Nurse Practitioners providing acute appointments
• Three Practice Nurses & Two Health Care Assistants.
• The support team comprises of 10 receptionists and a separate admin team.

Key Information about the surgery:

• 10,000+ patients
• Teaching practice with GP Registrars and Medical students
• SystmOne clinical system
• CQC Good rating with outstanding in responsiveness
• Free car parking nearby

Job responsibilities
Drs. Sinha, Folorunsho, Wilson & Kumar

Kingsway Medical Centre, Kingsway, Billingham, Cleveland, TS23 2LS

JOB DESCRIPTION

Job Title: Medical Receptionist

Reports to: Reception Team Leader/Practice Manager

Location: Kingsway Medical Centre, Billingham

Job Summary

The medical reception team are the first point of contact and represent the practice whether on the telephone or face to face; the receptionist must respond in a friendly, helpful and professional manner at all times. To provide administrative assistance to the practice team and carry out a variety of administrative tasks unique to general practice.

Main duties of Receptionist role:

• Care navigation/signpost patients to the most appropriate service
• Ensure all telephone calls are answered in a timely manner.
• Manage appointment requests telephone/F2F/e.consultations/home visits
• Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.
• Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
• Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.
• Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
• Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign
• Involvement in patient recall
• Open and secure premises.
• Chaperone duties

COMPETENCIES

• An understanding, acceptance and adherence to the need for strict confidentiality
• Keep up to date with and apply practice policies, standards and guidelines.
• To attend any required training
• To work flexibly within the practice opening hours as directed by the Reception Team Leader/Practice Manager
• To carry out other duties appropriate to the position of Medical Receptionist

Person Specification
Experience
Essential

• Proven customer service skills in direct contact with public
• Experience of working in a team
• Experience of working on own initiative

Desirable

• Experience of dealing with people in a health and social care setting
• Six months experience as a Medical receptionist in a general practice
• Experience of using a medical software i.e., SystmOne
• Experience of signposting or care navigation
• Experience of eRD
• Experience of EPS

Qualifications
Essential

• GCSE grade A to C in English and Maths

Desirable

• Amspar Medical Receptionist Certificate

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.