Credit Controller

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose

The Credit Controller will join the Company’s Shared Service Centre delivering great customer service to business customers whilst collecting on overdue invoice payments.

You will be responsible for the collection of assigned debtors, ensuring the maximum cash is collected, bad debts are kept to a minimum and debtor day targets are met, which will be achieved by communicating professionally and maintaining a high level of customer service with your assigned clients.

Working as part of a team with individual accountability in defined areas, this position deals with sales operational financial and organizational responsibilities in a highly customer focused way.

Key Job Activities

Credit Control of assigned debtors, high volume collection activity on small and large value invoices to reach personal/team cash targets.

Targeted to high volume collection call/email targets.

Action and resolve customer invoice queries and disputes and raising credit memos when appropriate.

Reconciliation of customer accounts: Journal debits, journal credits, charge backs, debit memos, invoice adjustment notes etc.

Helping with the accurate posting and allocation of all daily incoming BACS, cheques and credit card payments with remittances onto the customers’ accounts.

Maintenance and reconciliation of the unallocated cash on assigned debtors.

Responsible for generating and transferring accounts to legal status.

Answer incoming telephone calls and ensure appropriate action is taken relative to each call.

Respond to all email requests within the agreed timescale.

Ensure all customers feel satisfied and are courteously treated.

All customer communications to be appropriate in content and accuracy.

To perform any other ‘ad hoc’ duties as required.

Process payment collection by card and target customers to sign up to Direct Debit.

Education

Required Education: in GCSE

Experience (North America & LATAM)

Required Education: High School or equivalent.

Preferred Education: Associate's or equivalent.

Experience (EMEAA)

Good working knowledge of sales ledger and substantial credit control experience (min 2 years).

Good communicator with strong attention to detail and accuracy and solid reasoning skills.

Good team player, with the capability to work to call and collection targets.

Good office system skills including Excel, Word and Email and be open-minded to flexible ways of working and able to adapt to new processes and procedures.

SAP knowledge would be advantageous.

Successful candidates will be required to undergo a basic security/CRB/DBS check.

Certifications and/or Licenses

Benefits

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…

Our Promise

Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.

Disclaimer

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.