Customer Support
We have a great full-time admin role available starting immediately with weekly pay!
We are looking for a Customer Support Assistant to join our customer service and aftercare team on a temporary basis.
This is a phone-based role suited to someone with a confident telephone manner, strong attention to detail, and the ability to manage multiple tasks efficiently in a busy environment.
Your duties will include:
• Proactively contacting customer branches to confirm they can receive goods on scheduled delivery dates.
• Building rapport and maintaining a professional and positive experience on all calls.
• Taking incoming aftercare claims calls and accurately recording all relevant details.
• Maintaining clear and concise documentation for follow-up and resolution.
• Liaising with DHL regarding delivery delays.
• Tracking and locating parcels and providing timely updates to internal teams and customers.
• Maintaining and updating the returns log accurately.
• Coordinating with the transport team to track vehicle locations and statuses.
• Supporting general logistics queries and providing updates as required.
Vacancy posted 1 day ago
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